Assistant Manager - HR Operations

GMG; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

GMG, a global well-being company, seeks an Assistant Manager - HR Operations to lead day-to-day HR activities including onboarding, records management, benefits administration, and compliance under UAE labor law. The role focuses on process improvements, HRIS management (SAP SuccessFactors), and ensuring accurate data and smooth service delivery.

The incumbent will oversee employee services, collaborate with payroll and talent teams, and drive efficient HR workflows while guiding a team to

Qualifications

• 7 years of experience in HR operations or employee services.
• At least 3 years in a managerial or supervisory role.
• Experience managing HR operations in a corporate environment with HRIS usage.

Responsibilities

• Oversee day-to-day HR operations including onboarding, data management, and compliance with UAE labor law.
• Manage employee services such as benefits, leaves, and HR requests.
• Identify and implement process improvements in HR operations to increase efficiency.
• Ensure compliance with internal policies and external regulations, and manage HR contracts and settlements.
• Collaborate with payroll, recruitment, and talent management teams to deliver HR services.

Skills

HR operations management

HRIS proficiency

UAE labor law knowledge

Process improvement

Leadership

Education

Bachelor's degree in HR or Business Administration

HRIS certification (e.g., SAP SuccessFactors)

Tools

SAP SuccessFactors

Job description

Who we are:

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home-grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the well-being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports Dropkick Supercare Pharmacy Farm Fresh Klassic and international brands like Nike Columbia Converse Timberland Vans Mama Sitas and McCain.

What youll be doing:

The incumbent as the Assistant Manager - HR Operations is responsible for overseeing and managing the day-to-day HR operations and employee services functions. This role ensures that all HR operational activities including onboarding employee records management benefits administration and HR compliance are executed smoothly and in alignment with the companys policies and UAE labor law.

Job Description:

The incumbent will be responsible for:

• HR Operations Management: Overseeing the day-to-day HR operations including employee onboarding employee data management offboarding and compliance with company policies and legal regulations.
• Employee Services: Managing the employee services function ensuring that requests related to benefits leaves salary certificates and other HR services are handled promptly and efficiently.
• Process Improvement: Identifying and implementing process improvements in HR operations streamlining workflows and automating tasks to increase efficiency and reduce manual interventions.
• Compliance: Ensuring full compliance with local labor laws internal policies and audit requirements especially regarding employee records benefits administration and employment contracts.
• HR Systems Management: Managing the HR Information Systems (HRIS) such as SAP SuccessFactors ensuring accurate employee data maintenance and reporting.
• Employee Onboarding and Offboarding: Overseeing the smooth onboarding of new hires and managing the exit process for departing employees including handling final settlements in accordance with labor laws.
• Employee Support: Providing support and guidance to employees regarding HR policies procedures and their entitlements addressing inquiries and resolving issues in a timely manner.
• Collaboration with HR Teams: Coordinating with the payroll recruitment and talent management teams to ensure seamless HR service delivery and alignment with the companys overall objectives.
• Reporting and Analytics: Preparing and analyzing HR operational reports providing insights and recommendations to the Senior Manager - Employee Services for decision-making.

Functional/Technical Competencies:

The incumbent must demonstrate expertise in HR operations management and HR systems including:

• HR Operations Expertise: Strong understanding of HR processes including employee lifecycle management benefits administration and HR policy implementation.
• HRIS Proficiency: Extensive experience in managing and optimizing HR Information Systems (HRIS) particularly SAP SuccessFactors for data management and reporting.
• Compliance and Labor Law Knowledge: In-depth knowledge of UAE labor laws and best practices in HR compliance.
• Process Improvement and Automation: Ability to identify operational inefficiencies and implement process improvements leveraging technology and automation tools where applicable.
• Leadership and People Management: Strong leadership skills to manage and motivate the HR operations team ensuring a high standard of service delivery

Education:

Bachelors degree in human resources Business Administration or a related field.

Certification in HR management or HRIS (e.g. SAP SuccessFactors) is an added advantage.

Experience:

7 years of experience in HR operations or employee services with at least 3 years in a managerial or supervisory role. Experience in managing HR operations within a corporate environment particularly using HRIS platforms like SAP SuccessFactors.