Assistant Manager – eCommerce Operations(Web and App)

Genius HRTech Services L.L.C - FZ - Dubai; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Genius HRTech Services L.L.C - FZ - Dubai seeks an Assistant Manager – eCommerce Operations (Web and App) for a leading Fashion E-commerce brand in Dubai. You will own day-to-day storefront execution across web and app, ensuring a seamless customer journey and driving conversions.

Collaborating with Brand, Marketing, Product, Design, Tech and Analytics, you will optimize merchandising, run campaigns, monitor KPIs, and test enhancements to enhance the shopping experience.

Qualifications

• Bachelor's degree in Business, Marketing, Merchandising, or a related field.
• 3-7 years of experience in Ecommerce, Digital Merchandising, Marketplace Operations, or Online Retail.
• Experience working with CMS platforms, merchandising tools, or ecommerce platforms is preferred.
• Strong analytical skills with proficiency in Excel; experience with SQL, Tableau, Looker, or Power BI is a plus.
• Excellent attention to detail with strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced, data-driven environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Own day-to-day storefront execution across app and web.
• Plan and optimize homepage, category pages, search merchandising, and campaigns.
• Monitor storefront health and improve customer journeys.
• Coordinate promotional campaigns including sales events and launches.
• Implement visual merchandising across homepage and discovery touchpoints.
• Optimize product listing using business priorities, sales performance, inventory health, seasonality, and newness.
• Curate category assortments to maximize discoverability while maintaining a premium shopping experience.
• Ensure consistency in merchandising standards across countries and platforms while supporting localized customer preferences.

Skills

Excel

SQL

Tableau

Looker

Power BI

CMS platforms

Merchandising tools

Ecommerce platforms

Analytical skills

Project management

Education

Bachelor's degree in Business/Marketing/Merchandising

Tools

CMS platforms

Merchandising tools

Ecommerce platforms

SQL

Tableau

Looker

Power BI

Job description

We are looking for an Assistant Manager – eCommerce Operations(Web and App) to join a leading Fashion E-commerce company in Dubai. In this role, you will be responsible for managing and optimizing the digital storefront across the website and mobile app, ensuring an engaging customer journey while driving conversions and business growth.

Key Responsibilities:

1. Storefront Planning & Execution

• Own the day-to-day execution of the storefront across app and web, ensuring a seamless and engaging customer experience.
• Plan and execute homepage, category pages, search merchandising, and campaign placements aligned with the trading calendar - Create wireframes that will then go on to become high converting homepages.
• Monitor storefront health and proactively identify opportunities to improve customer journeys.
• Coordinate end-to-end execution of promotional campaigns including sale events, brand activations, and category launches.
• Execute visual merchandising strategies across homepage, PLPs, and other discovery touchpoints.
• Optimize product listing using business priorities, sales performance, inventory health, seasonality, and newness.
• Curate category assortments to maximize discoverability while maintaining a premium shopping experience.
• Ensure consistency in merchandising standards across countries and platforms while supporting localized customer preferences.

3. Performance Monitoring & Optimization

• Track key storefront KPIs including traffic, CTR, conversion, engagement, and revenue.
• Analyze merchandising and campaign performance to identify optimization opportunities.
• Generate actionable insights using customer behavior and business data to improve conversion.
• Collaborate with Product to build features, make improvements, run A/B tests to continuously enhance customer experience and improve conversion.

4. Search & Discovery Optimization

• Partner with Product and Engineering teams on search enhancements and discovery initiatives.
• Monitor performance and identify opportunities to improve customer journeys.

5. Cross-functional Collaboration

• Work closely with Brand, Business, Marketing, Product, Design, Tech, Catalog Operations, and Analytics teams to deliver business initiatives.
• Coordinate with regional stakeholders to ensure localized execution across GCC markets.

6. Operational Excellence

• Own execution timelines and ensure campaigns are delivered accurately and on schedule.
• Develop and improve storefront processes, documentation, and SOPs.
• Support automation and workflow improvements to enhance operational efficiency.
• Maintain high standards of quality control across all storefront touchpoints.

Qualifications & Experience:

• Bachelor's degree in Business, Marketing, Merchandising, or a related field.
• 3-7 years of experience in Ecommerce, Digital Merchandising, Marketplace Operations, or Online Retail.
• Experience working with CMS platforms, merchandising tools, or ecommerce platforms is preferred.
• Strong analytical skills with proficiency in Excel; experience with SQL, Tableau, Looker, or Power BI is a plus.
• Excellent attention to detail with strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced, data-driven environment.

Strong communication and stakeholder management skills.