E-Commerce Manager

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 240,000 - 480,000; Full time

Job summary

Our client, a sports retail company in Dubai, is seeking an E-Commerce Manager to lead online store and marketplace operations. You will optimize the online customer journey, drive revenue growth, and ensure a seamless shopping experience across all digital platforms.

Responsibilities include managing product catalogs, pricing, promotions, and inventory; coordinating with IT, logistics, and marketing to improve conversion and performance; and analyzing data to identify growth opportunities in a

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce, Digital Commerce, Retail Management, or related field.
• 4-7 years of experience in e-commerce management, preferably within retail or consumer brands.
• Proven experience managing online stores and driving digital sales growth.
• Hands-on experience with Shopify, Magento, WooCommerce, or similar platforms.
• Strong understanding of online merchandising, digital marketing and customer acquisition strategies.
• Experience with web analytics tools such as Google Analytics and reporting dashboards.

Responsibilities

• Manage day-to-day operations of the online store and marketplace channels.
• Maintain product catalogs, listings, descriptions, pricing, promotions, and inventory accuracy.
• Ensure website functionality, performance and UX are optimized for conversion.
• Coordinate with IT and external vendors on platform enhancements and issues.
• Develop and execute digital merchandising strategies to maximize online sales.
• Monitor product performance, stock availability and seasonal campaigns.
• Oversee online order processing and timely fulfillment and delivery.
• Collaborate with logistics and warehouse teams to maintain service levels.
• Monitor customer service performance and resolve escalated issues.
• Work with the marketing team to drive traffic, engagement and conversions.
• Track KPIs including conversion rates, traffic, AOV, ROAS and CAC.

Skills

Analytical thinking

Data-driven decision making

Commercial mindset

Project management

Digital marketing knowledge

Stakeholder management

Education

Bachelor's degree in Business/Marketing/e-commerce

Tools

Shopify

Magento

WooCommerce

Job description

Job Summary

Our client, a sports retail company in Dubai is looking for an E-Commerce Manager. The successful candidate will be responsible for managing the company's e-commerce operations, optimizing the online customer journey, driving revenue growth, and ensuring a seamless shopping experience across all digital platforms. This role requires strong commercial acumen, expertise in e-commerce platforms, and close collaboration with marketing, merchandising, customer service, and logistics teams

Key Responsibilities

• E-commerce Operations & Website Management
  • Manage the day-to-day operations of the online store and marketplace channels.
  • Maintain product catalogs, listings, descriptions, pricing, promotions, and inventory accuracy.
  • Ensure website functionality, performance, and user experience are optimized for conversion.
  • Coordinate with IT and external vendors on platform enhancements and technical issues.
• Merchandising & Sales Performance
  • Develop and execute digital merchandising strategies to maximize online sales.
  • Monitor product performance, stock availability, and seasonal campaigns.
  • Manage pricing strategies, promotional offers, discount campaigns, and loyalty programs.
  • Analyze sales performance and customer behavior to identify growth opportunities.
• Customer Experience & Order Fulfillment
  • Oversee online order processing and ensure timely fulfillment and delivery.
  • Collaborate with logistics and warehouse teams to maintain service levels.
  • Monitor customer service performance and resolve escalated customer issues.
  • Identify opportunities to enhance customer satisfaction and retention.
• Digital Marketing & Analytics
  • Work closely with the marketing team to drive traffic, engagement, and conversions.
  • Support SEO, SEM, email marketing, social media, and paid digital campaigns.
  • Track key performance indicators (KPIs) including conversion rates, traffic, AOV, ROAS, and customer acquisition costs.
  • Generate regular reports and provide insights to improve commercial performance.
• Stakeholder Management
  • Collaborate with merchandising, marketing, operations, customer service, and logistics teams to ensure alignment of e-commerce initiatives.
  • Manage relationships with external agencies, technology partners, and service providers.
  • Stay updated on industry trends, emerging technologies, and competitor activities.

Requirements

• Qualifications & Experience
  • Bachelor's Degree in Business, Marketing, E-commerce, Digital Commerce, Retail Management, or a related field.
  • 4-7 years of experience in e-commerce management, preferably within retail, sportswear, fashion, lifestyle, or consumer brands.
  • Proven experience managing online stores and driving digital sales growth.
  • Hands-on experience with Shopify, Magento, WooCommerce, or similar e-commerce platforms.
  • Strong understanding of online merchandising, digital marketing, and customer acquisition strategies.
  • Experience working with web analytics tools such as Google Analytics and reporting dashboards.
• Skills & Competencies
  • Strong analytical and data-driven decision-making skills.
  • Commercial mindset with a focus on revenue growth and profitability.
  • Excellent project management and organizational abilities.
  • Knowledge of digital marketing channels and e-commerce best practices.
  • Strong communication and stakeholder management skills.
  • Ability to work in a fast-paced retail environment and manage multiple priorities.
• Must
  • Experience in sports retail, sporting goods, activewear, footwear, or lifestyle brands.
  • Exposure to UAE/GCC e-commerce markets and consumer behavior.
  • Understanding of omnichannel retail strategies and marketplace management.