Assistant Manager - Claims and Operations ( General Insurance Speciality)

Lifecare International; Dubai; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Professional development opportunities

Broad exposure to General Insurance

Supportive team culture

Job summary

Lifecare International Insurance Brokers in Dubai seeks an experienced Assistant Manager - Claims & Operations to manage end-to-end General Insurance claims, including Group Life, and drive operational excellence across the team.

The role emphasizes stakeholder collaboration with clients, insurers, loss adjusters, and internal teams, delivering accurate endorsements, service standards, and proactive claims resolution with a focus on client outcomes.

Qualifications

• Minimum 5–7 years’ experience in General Insurance claims and operations.
• Experience handling claims across multiple General Insurance classes, including Group Life.
• Brokerage experience is advantageous.
• Strong technical understanding of policies, coverage, conditions and exclusions.
• Excellent negotiation and stakeholder management skills.

Responsibilities

• Manage end-to-end General Insurance claims from notification through to settlement.
• Act as the primary point of contact for clients throughout the claims lifecycle.
• Review claim submissions and supporting documents for completeness and policy compliance.
• Liaise with insurers, loss adjusters, assessors, and other stakeholders to facilitate timely claim resolution.
• Monitor claim progress and proactively follow up on outstanding matters.
• Advocate on behalf of clients to achieve fair and optimal claim outcomes.
• Maintain accurate claims records, reporting, and tracking mechanisms.
• Conduct claims review meetings with insurers and service providers to improve outcomes.

Skills

Client service

Stakeholder management

Negotiation

Analytical thinking

Communication

Teamwork

Initiative

Problem-solving

Education

Cert CII

Progress toward professional qualifications

Tools

Insurance management systems

CRM platforms

Reporting tools

Job description

Assistant Manager - Claims and Operations ( General Insurance Speciality)

Location: Dubai, UAE

Department: General Insurance

Job Type: Full-Time | Permanent

Join Lifecare International Insurance Brokers

At Lifecare International, we help individuals and businesses navigate risk with confidence. As one of the region's leading insurance brokerages, we are committed to delivering exceptional client service, technical expertise, and innovative insurance solutions.

We are seeking an experienced Assistant Manager - Claims & Operations to join our growing General Insurance team in Dubai. This is an excellent opportunity for a technically strong insurance professional who thrives on advocating for clients, resolving complex claims, driving operational excellence, and building strong insurer relationships.

About the Role

As Assistant Manager - Claims & Operations, you will play a key role in managing the end-to-end claims journey across multiple classes of General Insurance, including Group Life. You will work closely with clients, insurers, loss adjusters, and internal stakeholders to ensure claims are handled efficiently, policy changes are processed accurately, and service standards remain consistently high.

The ideal candidate combines strong technical insurance knowledge with excellent stakeholder management skills and a passion for delivering outstanding customer outcomes.

Key Responsibilities

Claims Management

• Manage end-to-end General Insurance claims from notification through to settlement.
• Act as the primary point of contact for clients throughout the claims lifecycle.
• Review claim submissions and supporting documents for completeness and policy compliance.
• Liaise with insurers, loss adjusters, assessors, and other stakeholders to facilitate timely claim resolution.
• Monitor claim progress and proactively follow up on outstanding matters.
• Advocate on behalf of clients to achieve fair and optimal claim outcomes.
• Challenge insurers and adjusters appropriately on contentious claims and settlement decisions.
• Maintain accurate claims records, reporting, and tracking mechanisms.
• Conduct claims review meetings with insurers and service providers to improve claims outcomes and service delivery.

Policy Endorsements & Administration

• Manage policy amendments, additions, deletions, and endorsements.
• Ensure endorsement requests are reviewed accurately before submission.
• Coordinate with insurers to obtain updated policy documents, endorsements, and invoices.
• Maintain accurate records and update internal systems within agreed timelines.

Client Service & Relationship Management

• Deliver responsive, professional, and solutions-focused client support.
• Provide guidance on policy coverage, endorsements, claims requirements, and settlement processes.
• Support client meetings and service reviews.
• Identify opportunities to enhance the client experience and service delivery standards.
• Develop strong working relationships with insurers, adjusters, assessors, and service providers.
• Escalate complex issues and recommend practical solutions.
• Collaborate closely with Relationship Managers, Account Managers, and operational teams to ensure seamless client servicing.

Operational Excellence

• Support continuous improvement of claims and operational processes.
• Identify opportunities to improve efficiency, automation, and reporting.
• Ensure adherence to internal procedures, compliance requirements, and regulatory standards.
• Support audits, reporting requirements, and operational reviews.

Team Contribution

• Share technical knowledge and best practices with colleagues.
• Support team development and capability building.
• Assist management in delivering operational priorities and workload planning.
• Foster collaborative relationships across the business.

What We're Looking For

Experience

• Minimum 5-7 years' experience in General Insurance claims and operations.
• Strong experience handling claims across multiple classes of General Insurance, including Group Life.
• Experience managing complex claims and interacting directly with insurers and loss adjusters.
• Prior brokerage experience will be highly regarded.

Qualifications

• Cert CII or progress toward professional insurance qualifications is advantageous.
• Strong technical understanding of insurance policies, coverage, conditions, and exclusions.
• Ability to manage complex claims independently.
• Excellent negotiation and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Outstanding written and verbal communication skills.
• High levels of accuracy, organization, and attention to detail.
• Experience using insurance management systems, CRM platforms, and reporting tools.
• Proficient English communication skills.

The Successful Candidate Will Demonstrate

• Initiative - Takes ownership, solves problems proactively, and continuously seeks improvements.
• Client Focus - Builds trusted relationships and delivers exceptional service outcomes.
• Clear Communication - Communicates confidently and effectively with clients, insurers, and colleagues.
• Team Focus - Collaborates openly and contributes to a positive, high-performing culture.
• Professionalism & Quality - Maintains accuracy, integrity, confidentiality, and high professional standards.

Our Values

At Lifecare, our people are guided by five core values:

• Integrity - Always honorable and honest
• Excellence - Uncompromising in delivering quality service
• Innovation - Continuously improving the client experience
• Caring - Building relationships that create lifetime value

Why Join Lifecare?

• Work with a respected and growing insurance brokerage.
• Be part of a collaborative and supportive team culture.
• Gain exposure to a broad range of General Insurance products and claims.
• Opportunity to make a meaningful impact on client outcomes.
• Professional development and career growth opportunities.