Arabic-Speaking Customer Success Manager — Dubai

SailPoint Technologies Holdings, Inc.; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Job summary

SailPoint Technologies Holdings, Inc. in Dubai is seeking a Customer Success Manager (CSM) fluent in Arabic to manage assigned client accounts and drive tangible value from our identity security platform.

You will serve as a trusted advisor, ensuring retention and advocacy while delivering successful outcomes without quota-driven sales expectations. You will coach clients on SailPoint's identity management solutions, coordinate with delivery partners, and surface opportunities to expand usage

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong customer facing and consulting capabilities.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Manage business relationships between SailPoint and assigned client accounts.
• Benchmark outcomes and retention; build time-boxed engagement plans for identity security programs.
• Monitor usage and client goals to ensure continued value from SailPoint products.
• Coach clients on SailPoint solutions for identity management and access controls.
• Provide strategic updates to SailPoint leadership on client performance.
• Identify opportunities to expand SailPoint usage and drive renewals.

Skills

Arabic fluency

Customer facing

Consulting

Stakeholder mgmt

Communication

Organizational skills

Education

Bachelor’s degree

Job description

SailPoint Technologies Holdings, Inc. in Dubai is seeking a Customer Success Manager (CSM) fluent in Arabic to manage assigned client accounts and drive tangible value from our identity security platform.

You will serve as a trusted advisor, ensuring retention and advocacy while delivering successful outcomes without quota-driven sales expectations. You will coach clients on SailPoint's identity management solutions, coordinate with delivery partners, and surface opportunities to expand usage