Customer Success Manager

ScaleWithChameleon; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

ScaleWithChameleon is seeking a proactive Customer Success Manager in Dubai to drive client satisfaction, onboarding, usage, and long-term value across a portfolio of key accounts. The role focuses on building trusted advisor relationships and ensuring successful adoption of our AI marketing platform.

The ideal candidate is relationship-oriented with a passion for technology and marketing solutions; bilingual in Arabic and English is preferred to serve diverse clients across the region.

Qualifications

• Onboarding new clients to ensure smooth adoption of the AI marketing platform.
• Driving usage, renewal opportunities and account growth across a client portfolio.
• Bilingual candidates fluent in Arabic and English are preferred for client engagement.

Responsibilities

• Manage a portfolio of clients, ensuring onboarding and ongoing adoption of the platform.
• Build strong, trusted relationships with key stakeholders across client organizations.
• Identify opportunities for account growth, renewals, and expansion.
• Collaborate with sales, product, and technical teams to deliver seamless customer experiences.
• Monitor account health, usage data, and feedback to drive continuous improvement.
• Serve as the voice of the customer, advocating for feature enhancements and product alignment.

Skills

Relationship management

Account management

Customer success

Stakeholder management

Job description

An innovative AI-driven marketing company based in Dubai is seeking a Customer Success Manager to drive client satisfaction, adoption, and long-term value across a portfolio of key accounts. This role is ideal for a proactive, relationship-oriented professional with a passion for technology and marketing solutions.

The successful candidate will act as a trusted advisor to clients, ensuring successful onboarding, usage, and growth of the company’s AI marketing platform. Preference will be given to bilingual candidates fluent in Arabic and English.

Key Responsibilities

• Manage a portfolio of clients, ensuring successful onboarding and ongoing adoption of the platform
• Build strong, trusted relationships with key stakeholders across client organizations
• Identify opportunities for account growth, renewals, and expansion
• Collaborate with sales, product, and technical teams to deliver seamless customer experiences
• Monitor account health, usage data, and feedback to drive continuous improvement
• Serve as the voice of the customer internally, advocating for feature enhancements and product alignment

Are you a good fit?