Receptionist - Dubai Al Jaddaf

Premier Inn Hotels LLC (UAE); Dubai; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Salary package with accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels LLC (UAE) is seeking a guest-focused Receptionist in Dubai to welcome visitors, manage check-in/out, and support daily front desk operations. The ideal candidate has one year of receptionist experience, strong data entry, and pays meticulous attention to detail.

Responsibilities include handling reservations, payments, and inquiries, while coordinating with departments to ensure a seamless guest experience. Arabic fluency is required.

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Opera (PMS) is required.
• Arabic language – speaking, writing and reading.

Responsibilities

• Greet and welcome guests, answer calls with warmth in line with brand standards.
• Provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently; handle payments per cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Encourage online mentions and collect guest feedback for improvement.
• Maintain office duties: emails, filings, and stock of reception supplies.
• Communicate guest requests and complaints to relevant departments for smooth service.
• Ensure guest safety according to procedures and guidelines.

Skills

Customer service

Attention to detail

Communication

Teamwork

Tools

Opera PMS

Job description

Dubai, United Arab Emirates | Posted on 21/08/2026

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading

Benefits

• We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.