Arabic Receptionist - Barsha Heights

Premier Inn Hotels - Middle East; Dubai; On-site; AED 33,000 - 56,000; Full time

Benefits offered by this job

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Job summary

Premier Inn Hotels - Middle East in Dubai is seeking a friendly Front Office Receptionist to warmly greet guests, handle check-in and check-out, and support daily operations in our Dubai property. You will manage payments, assist with inquiries about prices and local activities, and collaborate with colleagues across departments to ensure a smooth guest experience.

The role requires excellent communication, attention to detail, resilience under pressure, and a proactive, team-oriented approach

Qualifications

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answering calls with a warm, timely greeting per brand standards.
• Answer guest queries and provide information on promotions, room prices, activities and local events.
• Ensure payments are processed according to cash handling procedures and manage reservations/cancellations accurately.
• Identify corporate leads and build long-term relationships.
• Encourage online reviews and solicit guest feedback for improvement.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties: correspondence, emails, filing to keep reception running smoothly; maintain supplies.
• Communicate effectively with all departments regarding guest requests and complaints for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Skills

Customer-oriented

Communication skills

Attention to detail

Flexibility

Teamwork

Organizational skills

Customer service

Tools

Opera PMS

Job description

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading

Benefits

• We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
• Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
• At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
• We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.