Application & Production Support Engineer

Global Opportunity Corner; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Global Opportunity Corner in Dubai, United Arab Emirates, seeks Application Support Engineer / Production Support Engineer to maintain reliability and performance of enterprise software. You will monitor systems, investigate incidents, and coordinate with DevOps and development teams to prevent downtime.

The role requires strong troubleshooting, analytics, and communication skills, with a focus on service quality and documentation. A related degree and ITIL awareness are preferred.

Qualifications

• Degree or diploma in computer science, IT, software engineering, information systems, or related field.
• Understanding of software applications, system architecture, and IT service operations.
• Familiarity with incident management, root cause analysis, and technical support procedures.
• Knowledge of SQL, logs, and scripting languages such as Python, Bash, or PowerShell.
• Understanding of OS, networks, servers, and deployment processes.
• Familiarity with monitoring tools and ITSM frameworks is advantageous.

Responsibilities

• Provide technical support and troubleshoot application issues across software systems.
• Investigate errors, analyze logs, and respond to user-reported incidents.
• Collaborate with developers, DBAs, and DevOps to resolve defects and improve reliability.
• Support deployments, perform checks, and maintain technical documentation.
• Assist with updates, configurations, and service requests to ensure availability.

Skills

Analytical thinking

Troubleshooting

Communication

IT service management

DevOps awareness

Education

Degree or diploma in Computer Science / IT / Software Engineering

Tools

SQL

Python

Bash/PowerShell

Monitoring tools

ITIL

Job description

Global Opportunity Corner in Dubai, United Arab Emirates, seeks Application Support Engineer / Production Support Engineer to maintain reliability and performance of enterprise software. You will monitor systems, investigate incidents, and coordinate with DevOps and development teams to prevent downtime.

The role requires strong troubleshooting, analytics, and communication skills, with a focus on service quality and documentation. A related degree and ITIL awareness are preferred.