Application Support Engineer / Production Support Engineer

Global Opportunity Corner; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Global Opportunity Corner in Dubai, United Arab Emirates, seeks Application Support Engineer / Production Support Engineer to maintain reliability and performance of enterprise software. You will monitor systems, investigate incidents, and coordinate with DevOps and development teams to prevent downtime.

The role requires strong troubleshooting, analytics, and communication skills, with a focus on service quality and documentation. A related degree and ITIL awareness are preferred.

Qualifications

• Degree or diploma in computer science, IT, software engineering, information systems, or related field.
• Understanding of software applications, system architecture, and IT service operations.
• Familiarity with incident management, root cause analysis, and technical support procedures.
• Knowledge of SQL, logs, and scripting languages such as Python, Bash, or PowerShell.
• Understanding of OS, networks, servers, and deployment processes.
• Familiarity with monitoring tools and ITSM frameworks is advantageous.

Responsibilities

• Provide technical support and troubleshoot application issues across software systems.
• Investigate errors, analyze logs, and respond to user-reported incidents.
• Collaborate with developers, DBAs, and DevOps to resolve defects and improve reliability.
• Support deployments, perform checks, and maintain technical documentation.
• Assist with updates, configurations, and service requests to ensure availability.

Skills

Analytical thinking

Troubleshooting

Communication

IT service management

DevOps awareness

Education

Degree or diploma in Computer Science / IT / Software Engineering

Tools

SQL

Python

Bash/PowerShell

Monitoring tools

ITIL

Job description

We are seeking technically proficient, analytical, and service-oriented professionals for the positions of Application Support Engineer / Production Support Engineer. These roles focus on maintaining application reliability, resolving technical issues, monitoring system performance, and ensuring the smooth operation of business-critical software platforms. Successful candidates will contribute to system availability, incident management, application optimization, and continuous improvement while supporting business users and technical teams.

Application Support Engineers are responsible for providing technical support, troubleshooting application issues, and maintaining the functionality of software systems used across an organization. Key duties include investigating application errors, analyzing system logs, responding to user-reported incidents, and identifying the root causes of technical problems. They work closely with software developers, database administrators, infrastructure teams, and business users to resolve defects and implement system improvements. Additional responsibilities include supporting application deployments, performing functional checks, maintaining technical documentation, managing service requests, and assisting with software updates and configuration changes. Application Support Engineers also help ensure that applications meet operational requirements and provide a consistent user experience.

Production Support Engineers focus on maintaining the stability, availability, and performance of live production environments. Responsibilities include monitoring system health, responding to production incidents, investigating service interruptions, and coordinating recovery activities. They analyze application and infrastructure logs, troubleshoot database and network-related issues, execute operational procedures, and support system releases. The role may also involve incident escalation, root cause analysis, performance monitoring, backup verification, and the implementation of preventive measures. Production Support Engineers collaborate with development, DevOps, infrastructure, and operations teams to minimize downtime, maintain service continuity, and improve production reliability.

Both positions require strong technical troubleshooting abilities, analytical thinking, and effective communication. Professionals in these roles contribute to system stability, operational efficiency, incident prevention, and the continuous improvement of enterprise technology services.

Role Description

We are seeking technically proficient, analytical, and service-oriented professionals for the positions of Application Support Engineer / Production Support Engineer. These roles focus on maintaining application reliability, resolving technical issues, monitoring system performance, and ensuring the smooth operation of business-critical software platforms. Successful candidates will contribute to system availability, incident management, application optimization, and continuous improvement while supporting business users and technical teams.

Application Support Engineers are responsible for providing technical support, troubleshooting application issues, and maintaining the functionality of software systems used across an organization. Key duties include investigating application errors, analyzing system logs, responding to user-reported incidents, and identifying the root causes of technical problems. They work closely with software developers, database administrators, infrastructure teams, and business users to resolve defects and implement system improvements. Additional responsibilities include supporting application deployments, performing functional checks, maintaining technical documentation, managing service requests, and assisting with software updates and configuration changes. Application Support Engineers also help ensure that applications meet operational requirements and provide a consistent user experience.

Production Support Engineers focus on maintaining the stability, availability, and performance of live production environments. Responsibilities include monitoring system health, responding to production incidents, investigating service interruptions, and coordinating recovery activities. They analyze application and infrastructure logs, troubleshoot database and network-related issues, execute operational procedures, and support system releases. The role may also involve incident escalation, root cause analysis, performance monitoring, backup verification, and the implementation of preventive measures. Production Support Engineers collaborate with development, DevOps, infrastructure, and operations teams to minimize downtime, maintain service continuity, and improve production reliability.

Both positions require strong technical troubleshooting abilities, analytical thinking, and effective communication. Professionals in these roles contribute to system stability, operational efficiency, incident prevention, and the continuous improvement of enterprise technology services.

Qualifications

• Degree or diploma in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline.
• Understanding of software applications, system architecture, application lifecycle management, and IT service operations.
• Familiarity with troubleshooting techniques, incident management, root cause analysis, and technical support procedures.
• Knowledge of SQL, database management, application logs, and basic scripting languages such as Python, Bash, or PowerShell.
• Understanding of operating systems, networking fundamentals, servers, and application deployment processes.
• Familiarity with monitoring tools, ticketing platforms, and IT service management frameworks such as ITIL is an advantage.
• Knowledge of cloud platforms, CI/CD pipelines, containerization, or DevOps practices is beneficial.
• Ability to analyze technical errors, identify system issues, and communicate practical solutions.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Excellent written and verbal communication skills, with a commitment to service quality, documentation accuracy, and operational reliability.