Apple Device Repair Specialist

Sharaf DG; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Sharaf DG in Dubai is seeking an Apple device repair technician to diagnose and repair iPhones, MacBooks, iMacs, Apple Watches and other Apple accessories in the service center.

You will ensure repairs meet quality standards, hit daily productivity targets, and align with Apple KPI requirements and service standards while updating records daily to keep NPS targets.

Requires 3–4 years of repair experience and a Diploma/ITI in Electronics; ACIT and ACMT certifications from Apple preferred.

Qualifications

• 3-4 years’ experience repairing all Apple products
• Diploma/ ITI in Electronics
• ACIT and ACMT certifications from Apple

Responsibilities

• Diagnose and repair in-warranty and out-of-warranty Apple devices.
• Achieve the daily productivity targets for the service center.
• Deliver service in line with Apple KPI requirements and service standards.
• Attend to walk-in customers and resolve their technical queries.
• Update brand systems daily to ensure accurate and timely records.

Skills

Interpersonal skills

Customer focus

Desire to learn

Detail orientation

Reliability

Education

Diploma/ ITI in Electronics

Job description

Sharaf DG in Dubai is seeking an Apple device repair technician to diagnose and repair iPhones, MacBooks, iMacs, Apple Watches and other Apple accessories in the service center.

You will ensure repairs meet quality standards, hit daily productivity targets, and align with Apple KPI requirements and service standards while updating records daily to keep NPS targets.

Requires 3–4 years of repair experience and a Diploma/ITI in Electronics; ACIT and ACMT certifications from Apple preferred.