Certified Technician

Skatch; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Skatch in United Arab Emirates is seeking a Certified Technician to diagnose, repair, and maintain Apple products. You will manage spare parts, support new releases, assist customers, and document work accurately.

The role emphasizes strong customer service on the floor, handling high-volume retailer accounts, and providing quick, practical technical support in line with Apple's guidelines. You will also handle repairs, inventory, reports, and stay current with service news.

Qualifications

• Education: High School Diploma.
• Experience: At least 2 years of relevant experience.

Responsibilities

• Diagnose, repair and maintain Apple products; manage spare parts and supporting new releases; assist customers and ensure accurate documentation.
• Maintain a strong floor presence; drive sales and deliver customer service excellence; attend to customer needs.
• Provide practical advice and technical support; ensure quick solutions per Apple systems and guidelines.
• Efficiently manage repair jobs and refurbishment prep; keep worksheets up-to-date; notify customers of progress.
• Evaluate system configuration and software updates to optimize hardware resources.
• Capture all required information from customers and create accurate forms.
• Accept walk-in units and retailers; update the database accordingly.
• Manage retailer accounts and inventory of spare parts; test and organize recalled parts and devices.
• Handle payment transactions and related reports.
• Receive calls from customers, DHL, and others; respond quickly and professionally.
• Maintain a clean, organized workstation and center.
• Support the launch of new applications, services, and tools.
• Submit periodic reports to management.
• Stay up-to-date with Apple troubleshooting articles, operating procedures, and service news.

Skills

Apple hardware diagnostics

Customer service

Retail sales

Inventory management

Education

High School Diploma

Tools

Apple Diagnostics

Job description

Job Scope

• The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.
• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress
• Evaluate system configuration and software updates so that hardware resources can be used effectively
• Understand and capture all required information from customers and create the respective forms with accurate data
• Accept units for walk-in customer service, including retailers, and update the database accordingly
• Manage high-volume retailer accounts or multiple small-volume retailer accounts
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices
• Handle payment transactions and related reports accordingly
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally
• Maintain a clean and organized workstation and center
• Support the launch of new applications, services and tools
• Submit periodic reports to management
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news

Position Requirements

• Education: High School Diploma
• Experience: At least 2 years of relevant experience