Agent, Front Office

KERZNER INTERNATIONAL LIMITED; United Arab Emirates; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Tax-free salary

F&B privileges

Employee discounts

Health insurance

Annual flights

Life insurance

Incentives

Wellness initiatives

Job summary

Kerzner International Limited is seeking a Front Office Agent in the United Arab Emirates to ensure smooth check-ins/outs and accurate cashiering for day and night shifts. The role focuses on personalized guest service and maintaining guest information in the Opera system.

Bachelor’s degree in Hospitality Management or 2 years Front Office experience is required, along with strong communication skills. Knowledge of Opera and multilingual abilities are highly valued.

Qualifications

• Bachelor’s degree in Hospitality Management or a minimum of 2 years of Front Office experience.
• Proficiency with hotel reservation systems such as Opera.
• Excellent communication and customer-service skills.
• Ability to converse in Russian, Arabic, Chinese, French, or German is advantageous.

Responsibilities

• Process all guest check-in and check-out activities with accuracy and efficiency.
• Handle cashiering transactions in a timely and correct manner during day and night shifts.
• Assist guests with their special requests and provide personalized service during their stay.
• Maintain and update guest information in the hotel reservation system (e.g., Opera).

Skills

Excellent communication

Customer service

Multilingual advantage

Education

Bachelor’s degree in Hospitality Management

2 years Front Office experience

Tools

Opera

Job description

About the Role

The Front Office Agent provides efficient solutions and services to all guests, offering information and giving particular attention to guests' special requirements. The priority of this role is to ensure all check‑ins and check‑outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night, while also offering personalized service by assisting guests with their requests throughout their stay.

Responsibilities

• Process all guest check‑in and check‑out activities with accuracy and efficiency.
• Handle cashiering transactions in a timely and correct manner during day and night shifts.
• Assist guests with their special requests and provide personalized service during their stay.
• Maintain and update guest information in the hotel reservation system (e.g., Opera).

Qualifications

• Bachelor’s degree in Hospitality Management, or a minimum of 2 years of Front Office experience as a Receptionist, Agent, or Guest Service Agent in a luxury property.
• Proficiency with hotel reservation systems such as Opera.
• Excellent communication and customer‑service skills.
• Ability to converse in Russian, Arabic, Chinese, French, or German is advantageous.

Benefits

• Competitive, tax‑free salary paid in UAE Dirhams (AED).
• Generous food and beverage privileges.
• Exclusive discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flights home.
• Life insurance.
• Incentive program.
• Various colleague wellness and social initiatives.