Aftersales Manager

RTC-1 Employment Services; Dubai; On-site; AED 152,000 - 182,000; Full time

Job summary

RTC-1 Employment Services is seeking an Aftersales Manager in Dubai, UAE, to oversee daily workshop and aftersales operations within a leading automotive distribution group. You will lead Service Advisors, Technicians, and QC staff to ensure timely, quality service and minimize repeat repairs.

The role emphasizes achieving aftersales targets, boosting service revenue, managing costs, and enhancing customer satisfaction, with a requirement for strong leadership and UAE driving license.

Qualifications

• Minimum 5 years automotive aftersales/workshop experience, including supervisory or management experience.
• Valid UAE driving license.
• Male, 34 years old or below.

Responsibilities

• Manage the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff.
• Ensure vehicles are serviced and repaired on time with quality and minimal repeats.
• Oversee aftersales targets, workshop productivity, service revenue, costs and customer satisfaction.
• Handle customer issues and collaborate with Parts, Sales and Management to improve the aftersales business.

Skills

Aftersales Management

Team Leadership

Customer Satisfaction

Workshop Operations

Communication

Job description

Position Title: Aftersales Manager

Employment Type: Full Time

Salary AED: up to 15,000 inclusive depending on experience and qualifications

Job Location: Dubai, UAE

About the Client

A well-established UAE automotive distribution group representing international passenger vehicle, motorcycle, off-road and mobility brands across the UAE and GCC headquartered in Dubai.

Job Description

• Manage the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff.
• Make sure vehicles are serviced and repaired on time, with good quality and minimum repeat repairs.
• Manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction.
• Handle customer issues and work closely with Parts, Sales and Management to improve the overall aftersales business.

Requirements

• Male, 34 years old or below.
• Minimum 5 years of automotive aftersales/workshop experience, including supervisory or management experience.
• Strong experience with passenger vehicles in an authorized automotive dealership or distributor, with good knowledge of workshop operations, service, warranty, customer complaints, KPIs, and team management.
• Strong leadership and communication skills, with a valid UAE driving license.