Aftersales Manager

RTC1 Recruitment Services; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

RTC1 Recruitment Services is seeking an experienced Aftersales & Workshop Manager for a UAE automotive distribution group based in Dubai. You will oversee daily workshop operations, service advisors, technicians and quality control to ensure on‑time service with high quality and minimal repeat repairs.

The role targets aftersales performance, workshop productivity, service revenue and customer satisfaction, and requires collaboration with Parts, Sales and Management to improve overall results.

Qualifications

• Minimum 5 years of automotive aftersales/workshop experience, including supervisory or management experience.
• Strong experience with passenger vehicles in an authorized automotive dealership or distributor, with good knowledge of workshop operations, service, warranty, customer complaints, KPIs, and team management.
• Strong leadership and communication skills, with a valid UAE driving license.

Responsibilities

• Oversee daily workshop operations, including Service Advisors, Technicians and quality control.
• Ensure vehicles are serviced and repaired on time with high quality and minimal repeat repairs.
• Manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction.
• Handle customer issues and collaborate with Parts, Sales and Management to improve overall aftersales performance.

Skills

Automotive aftersales

Workshop supervision

Leadership

Team management

Job description

Salary: depending on experience and qualifications

Job Location: Dubai, UAE

About the Client:

A well-established UAE automotive distribution group representing international passenger vehicle, motorcycle, off-road and mobility brands across the UAE and GCC headquartered in Dubai.

Job Description:

• Manage the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff.
• Make sure vehicles are serviced and repaired on time, with good quality and minimum repeat repairs.
• Manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction.
• Handle customer issues and work closely with Parts, Sales and Management to improve the overall aftersales business.

Qualifications:

• Minimum 5 years of automotive aftersales/workshop experience, including supervisory or management experience.
• Strong experience with passenger vehicles in an authorized automotive dealership or distributor, with good knowledge of workshop operations, service, warranty, customer complaints, KPIs, and team management.
• Strong leadership and communication skills, with a valid UAE driving license.