Dubai Aftersales Lead: Service Ops & Customer Excellence

RTC1 Recruitment Services; United Arab Emirates; Presencial; AED 335 000 - 558 000; Tempo integral

Resumo da oferta

RTC1 Recruitment Services is seeking an Aftersales Manager for a well-established UAE automotive distribution group based in Dubai, UAE. You will oversee the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff, ensuring services are completed on time with quality and minimal repeat repairs.

You will manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction, handle customer issues,

Qualificações

• Minimum 5 years of automotive aftersales/workshop experience, including supervisory or management experience.
• Strong experience with passenger vehicles in an authorized automotive dealership or distributor, with good knowledge of workshop operations, service, warranty, customer complaints, KPIs, and team management.
• Strong leadership and communication skills, with a valid UAE driving license.

Responsabilidades

• Manage the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff.
• Make sure vehicles are serviced and repaired on time, with good quality and minimum repeat repairs.
• Manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction.
• Handle customer issues and work closely with Parts, Sales and Management to improve the overall aftersales business.

Conhecimentos

Leadership

Communication

Supervisory experience

Descrição da oferta de emprego

RTC1 Recruitment Services is seeking an Aftersales Manager for a well-established UAE automotive distribution group based in Dubai, UAE. You will oversee the daily workshop and aftersales operations, including Service Advisors, Technicians, Quality Control, and other workshop staff, ensuring services are completed on time with quality and minimal repeat repairs.

You will manage aftersales targets, workshop productivity, service revenue, costs and customer satisfaction, handle customer issues,