Aftersales Learning & Development Leader

AlFuttaim; Dubai; On-site; AED 200,880 - 267,840; Full time

Benefits offered by this job

Career development opportunities

Exposure to digital learning technologies

Collaborative workplace environment

Job summary

Al Futtaim in Dubai is looking for a Learning and Development Manager to enhance aftersales training and customer experience. This role is vital for improving leadership skills within automotive teams and implementing effective learning programs.

The ideal candidate should have a bachelor's degree, 5-10 years of relevant experience, and skills in training management. Join a leading automotive organization with robust career development opportunities and exposure to innovative learning technologies.

Qualifications

• 5-10 years of experience in learning and development or training management roles.
• Experience in delivering training programs for customer-facing and operational teams.
• Knowledge of automotive aftersales operations.

Responsibilities

• Lead the learning strategy for aftersales teams focused on customer experience.
• Design and implement blended learning programs for skill enhancement.
• Measure the effectiveness of training initiatives using performance indicators.

Skills

Training management

Stakeholder management

Coaching

Facilitation

Digital learning platforms

Communication

Education

Bachelor's degree in Human Resources, Business Administration, or Education

Job description

Al Futtaim in Dubai is looking for a Learning and Development Manager to enhance aftersales training and customer experience. This role is vital for improving leadership skills within automotive teams and implementing effective learning programs.

The ideal candidate should have a bachelor's degree, 5-10 years of relevant experience, and skills in training management. Join a leading automotive organization with robust career development opportunities and exposure to innovative learning technologies.