After-Sales / Technical Service Engineer

LEO MIDDLE EAST FZE; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

LEO Middle East FZE is seeking an experienced After-Sales / Technical Service Engineer to support customers, distributors and projects across the Middle East and Africa. The role involves field service, installation, commissioning, and on-site problem solving.

The ideal candidate should have practical experience with pumps, motors and water systems, and be comfortable visiting customer sites. English communication and a UAE driving license are advantageous.

Qualifications

• Bachelor’s or Diploma in Mechanical/ Electrical/ Mechatronics or related field.
• Practical experience with pumps, motors, HVAC or water systems preferred.
• Strong on-site installation, commissioning and troubleshooting abilities.
• Good command of spoken and written English.

Responsibilities

• Provide technical support for pump installation, commissioning, troubleshooting and maintenance.
• Attend customer and project sites for inspection, testing, commissioning and technical service.
• Diagnose mechanical and electrical problems related to pumps and pumping systems.
• Troubleshoot issues involving mechanical seals, bearings, shafts, couplings, motors and related components.
• Support distributors and customers with installation, operation and maintenance.
• Prepare service reports and follow up on technical issues until resolution.
• Coordinate with LEO factory and technical teams to investigate product complaints and technical problems.
• Provide product and maintenance training to distributors, contractors and customer service teams.
• Support warranty investigations and technical claim handling.
• Travel within the UAE and occasionally to other Middle East and African countries when required.

Education

Mech Eng degree

Job description

LEO Middle East FZE is looking for an experienced and hands-on After-Sales / Technical Service Engineer to support our customers, distributors and projects across the Middle East and Africa.

The ideal candidate should have practical experience with pumps, motors, mechanical equipment, water systems or similar industrial equipment, and be comfortable working at customer sites.

Key Responsibilities

• Provide technical support for pump installation, commissioning, troubleshooting and maintenance.
• Attend customer and project sites for inspection, testing, commissioning and technical service.
• Diagnose mechanical and electrical problems related to pumps and pumping systems.
• Troubleshoot issues involving mechanical seals, bearings, shafts, couplings, motors and related components.
• Support distributors and customers with installation, operation and maintenance.
• Prepare service reports and follow up on technical issues until resolution.
• Coordinate with LEO factory and technical teams to investigate product complaints and technical problems.
• Provide product and maintenance training to distributors, contractors and customer service teams.
• Support warranty investigations and technical claim handling.
• Travel within the UAE and occasionally to other Middle East and African countries when required.

Requirements

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field.
• Practical experience with pumps, motors, mechanical equipment, HVAC, water systems or similar equipment is preferred.
• Experience in installation, commissioning, maintenance and troubleshooting is highly desirable.
• Good understanding of mechanical components, including mechanical seals, bearings, shafts, couplings and motors.
• Strong hands-on ability and practical problem-solving skills.
• Able to work independently at customer sites.
• Good command of spoken and written English.
• UAE driving license is an advantage.
• Willingness to travel within the UAE and internationally when required.

Skills

Who We Are Looking For

• The most important requirement is practical technical ability and a willingness to solve problems on site.

• Candidates who have worked with pumps, rotating equipment, motors, water systems or other mechanical equipment and enjoy hands-on technical work are encouraged to apply.

Career Opportunity

• This position offers the opportunity to develop into a Senior Technical Service Engineer / After-Sales Manager / Regional Technical Support Engineer, depending on experience and performance.

• The successful candidate will work with international customers, distributors and projects across the Middle East and Africa.