After-Sales Specialist: E-commerce & Client Care

Skatch; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Majid Al Futtaim invites an After Sales Representative - Customer Care in Dubai to join its Retail customer experience team. You will handle post-purchase inquiries, manage service requests, and coordinate with distribution centers to resolve delivery and order issues across multiple channels.

The ideal candidate has at least 1 year of relevant experience, strong communication skills, and proficiency with CRM and ticketing systems.

Qualifications

• Minimum 1 year of relevant customer care or after-sales experience.
• Strong verbal and written communication across channels.
• Experience with CRM or ticketing systems and compliance with SLAs.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle customer inquiries, after-sales requests, complaints across channels.
• Record and manage customer cases in CRM or ticketing systems with complete information.
• Resolve concerns within service standards and SLAs.
• Escalate complex issues to supervisors when required.
• Coordinate with Distribution Centers and Merchandising for order issues.
• Identify opportunities to promote products to support e-commerce sales.

Skills

Multichannel support

CRM case management

Complaint resolution

Customer inquiry management

Case documentation

Microsoft Office

Tools

CRM software

Ticketing systems

Job description

Majid Al Futtaim invites an After Sales Representative - Customer Care in Dubai to join its Retail customer experience team. You will handle post-purchase inquiries, manage service requests, and coordinate with distribution centers to resolve delivery and order issues across multiple channels.

The ideal candidate has at least 1 year of relevant experience, strong communication skills, and proficiency with CRM and ticketing systems.