After Sales Representative

Majid Al Futtaim; Dubai; On-site; AED 36,000 - 48,000; Full time

Benefits offered by this job

Friendly work environment

Diverse colleagues and positive team

Job summary

Majid Al Futtaim is seeking an After Sales Representative to strengthen Emirati talent and support MAF LifeStyle. You will drive customer care across channels, resolve issues promptly, and contribute to e-commerce sales goals.

The role emphasizes collaboration with distribution centers and merchandising, coaching associates, and maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum 1 year of relevant experience in customer care.
• Strong verbal and written communication across multiple channels.
• Proven ability to manage CRM cases within defined SLAs.

Responsibilities

• Handle customer inquiries, requests, and complaints accurately and efficiently.
• Deliver exceptional customer service by meeting expectations and resolving issues.
• Promote a positive customer experience in every interaction.
• Communicate customer concerns and product feedback to supervisors.
• Support achievement of e-commerce sales targets by promoting products.
• Collaborate with internal teams to ensure timely issue resolution.

Skills

Customer service

Communication skills

Multichannel support

Time management

Tools

SAP Ariba

Microsoft AX

Oracle

eRFx

eAuctions

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 45,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

After Sales Representative | Emirati Talent | MAF LifeStyle | Shared Costs

ROLE SUMMARY

Maximize company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance

ROLE PROFILE

• Handle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.
• Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.
• Promote and maintain a positive customer experience in every interaction.
• Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.
• Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.
• Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.
• Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.
• Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.

REQUIREMENTS

• Minimum 1 year of relevant experience or Customer Care Experience.
• Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.
• Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
• Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).
• Proficiency in procurement and eSourcing tools such as SAP Ariba, Microsoft AX, Oracle, eRFx, and eAuctions.
• Strong organizational, problem-solving, and multitasking skills with the ability to prioritize workload in a fast-paced environment.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.