After-Sales & E-Commerce Care Specialist

Majid Al Futtaim; Dubai; On-site; AED 36,000 - 48,000; Full time

Benefits offered by this job

Friendly work environment

Diverse colleagues and positive team

Job summary

Majid Al Futtaim is seeking an After Sales Representative to strengthen Emirati talent and support MAF LifeStyle. You will drive customer care across channels, resolve issues promptly, and contribute to e-commerce sales goals.

The role emphasizes collaboration with distribution centers and merchandising, coaching associates, and maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum 1 year of relevant experience in customer care.
• Strong verbal and written communication across multiple channels.
• Proven ability to manage CRM cases within defined SLAs.

Responsibilities

• Handle customer inquiries, requests, and complaints accurately and efficiently.
• Deliver exceptional customer service by meeting expectations and resolving issues.
• Promote a positive customer experience in every interaction.
• Communicate customer concerns and product feedback to supervisors.
• Support achievement of e-commerce sales targets by promoting products.
• Collaborate with internal teams to ensure timely issue resolution.

Skills

Customer service

Communication skills

Multichannel support

Time management

Tools

SAP Ariba

Microsoft AX

Oracle

eRFx

eAuctions

Job description

Majid Al Futtaim is seeking an After Sales Representative to strengthen Emirati talent and support MAF LifeStyle. You will drive customer care across channels, resolve issues promptly, and contribute to e-commerce sales goals.

The role emphasizes collaboration with distribution centers and merchandising, coaching associates, and maintaining high service standards in a fast-paced environment.