Sales Associate — Customer Experience & Upsell Pro

Majid Al Futtaim; Abu Dhabi Emirate; On-site; AED 40,000 - 64,000; Full time

Benefits offered by this job

Friendly environment

45,000 colleagues

Leadership Model

Job summary

Majid Al Futtaim Lifestyle in Abu Dhabi is seeking a Sales Associate to deliver exceptional customer service, understand customer needs, and support flawless store operations in a dynamic retail environment.

You will strive to achieve daily sales targets, use product knowledge to upsell and cross-sell, keep shelves tidy, replenish stock, follow security policies, and escalate issues to the store manager when necessary.

Qualifications

• High School Certificate or equivalent required.
• 1-2 years of industry experience preferred.
• Good communication skills are essential.

Responsibilities

• Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
• Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
• Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
• Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
• Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
• Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
• Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
• Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.

Skills

Good Communication Skills

Education

High School Certificate

Job description

Majid Al Futtaim Lifestyle in Abu Dhabi is seeking a Sales Associate to deliver exceptional customer service, understand customer needs, and support flawless store operations in a dynamic retail environment.

You will strive to achieve daily sales targets, use product knowledge to upsell and cross-sell, keep shelves tidy, replenish stock, follow security policies, and escalate issues to the store manager when necessary.