After-Sales Account Manager: Elevate Ownership Experience

ALBA CORP; Dubai; On-site; AED 56,000 - 67,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

30 days annual leave

Ongoing training and development

Job summary

ALBA CORP is seeking a customer-focused After-Sales Account Manager in the UAE to strengthen long-term relationships across the vehicle ownership journey. You will manage handovers, coordinate after-sales activities, and support service upselling in a fast-paced automotive environment.

The role requires proactive communication, organizational skills, and the ability to work across departments to ensure high customer satisfaction in a KPI-driven setting. Candidates based in the UAE are preferred.

Qualifications

• Experience in customer service, account management, or sales within automotive operations.
• Strong communication and conflict-resolution skills.
• Ability to manage customer expectations professionally in a KPI-driven environment.
• Organized with attention to detail in a fast-paced setting.
• Fluency in English is required.

Responsibilities

• Manage customer vehicle handovers and ensure a smooth delivery experience.
• Act as the primary contact for customers after vehicle purchase.
• Monitor after-sales accounts and ownership-related follow-ups.
• Support upselling opportunities for automotive services and products.
• Coordinate with Service, Finance and After-Sales teams to maintain clear communication.

Skills

Customer service

Account management

Communication

Conflict resolution

Organizational skills

Target-driven

Cultural adaptability

English fluency

Job description

ALBA CORP is seeking a customer-focused After-Sales Account Manager in the UAE to strengthen long-term relationships across the vehicle ownership journey. You will manage handovers, coordinate after-sales activities, and support service upselling in a fast-paced automotive environment.

The role requires proactive communication, organizational skills, and the ability to work across departments to ensure high customer satisfaction in a KPI-driven setting. Candidates based in the UAE are preferred.