Aftersales Key Account Manager

Al Futtaim Private Company (LLC); Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Al-Futtaim Automotive in the UAE is seeking an experienced Aftermarket/Fleet Aftersales Manager to lead key fleet accounts, drive service contract penetration, and ensure rapid resolution of fleet issues across the UAE.

The role focuses on building long-term relationships with fleet operators, government entities, and rental businesses, coordinating with service centers, bodyshops, and Aftersales teams to deliver superior customer value.

Qualifications

• Bachelor’s degree or diploma in Business, Automotive, or a related field is required.
• Minimum 5 years of experience in automotive aftersales, fleet account management, or a customer-facing automotive role.
• Experience with fleet operators, government, leasing, rental, or taxi operators is preferred.
• Solid understanding of automotive aftersales operations and customer service excellence.
• Proficient in MS Office and analytical problem solving.

Responsibilities

• Drive fleet account management and strengthen long-term customer relationships.
• Act as the primary aftersales contact for key fleet customers across the UAE.
• Monitor service delivery and support centers in resolving fleet issues.
• Coordinate breakdowns, recalls, and repair cases for rapid return-to-service.
• Promote service contracts and aftersales solutions to increase retention and revenue.
• Coordinate EV/PHEV/REEV training for customer representatives and teams.
• Collaborate with fleet stakeholders to improve satisfaction and efficiency.
• Support the Aftersales Manager in developing tailored maintenance solutions.

Skills

Fleet management

Stakeholder engagement

Aftersales operations

Customer service

Multi-tasking

Communication

Relationship management

Commercial acumen

EV/NEV knowledge

Analytical problem-solving

Education

Bachelor's degree or Diploma in Business or Automotive

Tools

Microsoft Office

Job description

Established in the 1930s as a trading business Al-Futtaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates Structured into five operating divisions automotive financial services real estate retail and healthcare employing more than 35 000 employees across more than 20 countries in the Middle East Asia and Africa Al-Futtaim Group partners with over 200 of the world s most admired and innovative brands Al-Futtaim Group s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate By upholding our values of respect excellence collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

BYD is not just an automaker it is a global technology company leading electric mobility battery innovation and sustainable transport solutions Guided by our mission Technological Innovations for a Better Life BYD is shaping a zero-emission future worldwide

As part of Al-Futtaim Automotive you will be at the forefront of this transformation in the UAE inspiring customers and turning digital leads into loyal buyers This role is about more than selling cars it s about building trust delivering experiences and representing a brand that is redefining mobility

Responsibilities

• The successful candidate will drive customer retention enhance service contract penetration minimise vehicle downtime and strengthen long-term customer relationships.
• Act as the primary aftersales point of contact for key fleet customers across the UAE.
• Monitor service delivery performance and support service centres in resolving complex fleet customer issues.
• Coordinate breakdown repair recall and vehicle-off-road VOR cases to ensure rapid return-to-service.
• Liaise between fleet customers and bodyshop teams to ensure seamless accident repair support.
• Promote service contracts service packages and aftersales solutions to increase customer retention and revenue.
• Coordinate EV PHEV and REEV training programmes for customer representatives technicians and operational teams.
• Build proactive relationships with fleet stakeholders identifying opportunities to improve customer satisfaction and operational efficiency.
• Support the B2B Aftersales Manager in developing tailored maintenance solutions for major fleet operators.

Requirements

• Strong fleet account management and stakeholder engagement skills.
• Solid understanding of automotive aftersales operations and customer service excellence.
• Ability to manage multiple customer issues simultaneously while maintaining high service standards.
• Strong communication, influencing, and relationship management capabilities.
• Commercial awareness with the ability to identify revenue growth opportunities.
• Understanding of EV, PHEV, and REEV technologies and their aftersales requirements.
• Strong analytical and problem-solving skills.
• Bachelor's degree, Diploma, or equivalent qualification in Business, Automotive, or a related field.
• Minimum 5 years of experience in automotive aftersales, fleet account management, or a customer-facing automotive role.
• Experience working with fleet operators, government entities, leasing companies, rental businesses, or taxi operators.
• Knowledge of automotive service operations and technical vehicle maintenance processes.
• Proficiency in Microsoft Office applications.
• Valid UAE driving licence preferred.
• Previous exposure to electric vehicles or new energy vehicles is highly desirable.