UAE National - Account Handler - Affinity

Lockton; Dubai; Hybrid; AED 134,000 - 201,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Global exposure

Career development

Job summary

Lockton MENA is seeking an Affiliate Insurance Accounts professional to manage day-to-day servicing of affinity accounts and deliver exceptional customer service. You will build relationships with affinity partners, drive retention and portfolio growth, and support renewal processes across the portfolio.

The role emphasizes cross-functional coordination with underwriting, operations and claims, plus identifying growth opportunities and maintaining accurate records.

Qualifications

• 1–2 years of experience in General Insurance.
• Strong customer service and relationship management skills.
• Excellent attention to detail and organizational abilities.
• Good communication, problem-solving, and time management skills.
• Proactive, team-oriented, and able to work in a fast-paced environment.

Responsibilities

• Manage the day-to-day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.
• Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.
• Implement, monitor and control the renewal process to maximize customer retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.
• Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.
• Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.
• Identify opportunities for new business, cross-selling and upselling within existing affinity schemes and customer portfolios.
• Monitor portfolio performance and proactively address customer service, retention or growth challenges.
• Ensure premium collection requirements are met and resolve customer payment queries in a timely manner.
• Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.
• Provide management information and portfolio reporting as required.
• Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Skills

General Insurance experience

Customer service

Attention to detail

Communication skills

Time management

Problem solving

Team orientation

Job description

As part of our commitment to Emiratisation, this role is prioritised for Emirati talent - supporting the development of future leaders in the insurance industry.

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

To manage and develop affinity insurance accounts by delivering exceptional customer service, supporting policy administration, and building strong relationships with customers and affinity partners. The role is responsible for driving customer retention, identifying growth opportunities, and ensuring the efficient delivery of general insurance products and services in line with business objectives.

Your Responsibilities

• Manage the day-to-day servicing of assigned affinity insurance accounts, ensuring a consistently high standard of customer service.
• Build and maintain strong relationships with affinity partners and customers to support retention, engagement and portfolio growth.
• Implement, monitor and control the renewal process to maximize customer retention and business performance.
• Handle customer enquiries, policy amendments, renewals and cancellations in a timely and professional manner.
• Assist customers in the event of claims and ensure claims service is delivered in line with agreed standards.
• Coordinate with underwriting, operations, claims and other internal teams to ensure efficient service delivery and issue resolution.
• Identify opportunities for new business, cross-selling and upselling within existing affinity schemes and customer portfolios.
• Monitor portfolio performance and proactively address customer service, retention or growth challenges.
• Ensure premium collection requirements are met and resolve customer payment queries in a timely manner.
• Maintain accurate customer and policy records and ensure compliance with regulatory and internal requirements.
• Provide management information and portfolio reporting as required.
• Contribute to the achievement of team objectives relating to customer satisfaction, retention, growth and profitability.

Required Qualifications

• 1–2 years of experience in General Insurance.
• Strong customer service and relationship management skills.
• Excellent attention to detail and organizational abilities.
• Good communication, problem-solving, and time management skills.
• Proactive, team-oriented, and able to work in a fast-paced environment.

About Lockton MENA

Headquartered in the United Arab Emirates (UAE), Lockton in MENA is home to over 500 associates delivering expert (re)insurance and people solutions. We are trusted by major corporate clients across the UAE and the wider region, offering innovative, tailored protections that meet their evolving needs.

Serving clients across the Middle East and North Africa, we customise solutions with precision and care. Lockton in MENA was the first broker in the region to secure its own Lloyd’s Broker license and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF) programme - an endorsement of our commitment to professional excellence and industry best practices.

With operations across the UAE, Saudi Arabia, Oman, Jordan, Egypt and Morocco, we continue to invest in our people, capabilities and regional growth.

Equal Opportunity Employer

Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 15,000+ Associates doing business in over 160+ offices worldwide are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

• Competitive Salary and Benefits Package
• Professional experience in a truly global company that is reshaping the industry
• Benefit from a collaborative approach with in-country specialists to assist you in driving growth
• Support, coaching and development to help you to be the best you can be
• Hybrid working model, offering you flexibility and a great working environment