AF Export Operations Associate

Hellmann; Dubai; On-site; AED 100,000 - 180,000; Full time

Benefits offered by this job

Team Spirit

Diversity & Inclusion

Growth opportunities

Job summary

Hellmann is seeking an AF Export Team Leader in Dubai to drive daily export operations, coordinating with networks and customer service to ensure accurate documentation and timely shipments.

You will oversee airline bookings, cargo preparation, and customs documentation, while maintaining strong relationships with customers and internal teams to meet KPIs and continuous improvement goals.

Qualifications

• Bachelor's or Master's degree in logistics or a related field.
• 2-3 years of experience in logistics operations.
• Fluent in English with strong communication skills.
• Proficient in Microsoft Office (Excel/Word/PowerPoint).

Responsibilities

• Receive booking details from network and customer service colleagues via email.
• Check invoice packing list and other documents to export the shipment.
• Coordinate with airline and arrange cargo bookings based on destination and customer expectations.
• Coordinate with shipper/customer service for discrepancies on shipping documents.
• Arrange collection of cargo from shippers facility with the transport vendor or team.
• Prepare and execute airway bills in line with destination SOPs.
• Prepare customs documents based on invoice and packing list.
• Ensure all documents meet export/import regulations.
• Coordinate with transport vendors for delivery and proof of delivery.
• Maintain all job files and report KPIs monthly.
• Resolve issues related to cargo shortage, damage or claims.
• Develop and maintain relationships with internal and external customers.

Skills

Logistics coordination

English proficiency

Education

Bachelor/Master in logistics or related field

Tools

Microsoft Office Suite

Job description

About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

The AF Export Team Leader drives team performance by managing daily operations fostering collaboration and ensuring alignment with company objectives. This role balances strategic oversight with hands-on management to achieve high-quality results and continuous improvement.

About the Job

• Receive booking details from network and customer service colleagues via email.
• Check invoice packing list and other documents to export the shipment.
• Coordinate with the airline and arrange for booking of the cargo based on destination and customer expectations.
• Coordinate with the shipper/customer service team for any discrepancy on shipping documents.
• Arrange collection of cargo from shippers facility in appropriate vehicle in coordination with the transport vendor or transport team.
• Preparation and execution of the airway bill considering the destination country SOP.
• Preparation of customs documents based on invoice and packing list received from shipper.
• Arrange all documents required as per export regulations.
• Arrange all documents required as per the import country regulations.
• Provide the pre alert documents to the network office/ customer service team based along with confirmed flight details.
• Ensure complete documents (as per requirements) are handed over to customs clearance.
• Coordinate with transport department/vendors for delivery of shipments/proof of delivery.
• Ensure that all job files are maintained.
• Relay information to origin offices if shipment not cleared within 2 days.
• Coordinate with third parties sales and finance to meet operational requirements.
• Resolve issues regarding cargo shortage/ damage/ claims.
• Receiving cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to finance.
• Develop and maintain a healthy relationship with internal and external customers.
• Ensure timely and effective communication takes place within defined time limits.
• Provide necessary information to internal staff.
• Maintain a positive working relationship at all levels.
• Ensure KPIs are met and reported on a monthly basis.
• Fulfill any and other tasks as deemed fit by Management.

About You

• Bachelors / Masters degree
• 2-3 years of experience in logistics operations
• Proficient in all Microsoft office applications (Excel Word and power point)
• Excellent command in English Language.

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

Required Experience:

IC