Air Freight Operations Executive

Iss Globalforwarding; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading logistics provider in Dubai is seeking an Operations Executive to manage all aspects of air freight operations. This role involves coordinating shipments, ensuring compliance with regulations, and providing excellent service to international clients. Ideal candidates should have strong knowledge of air export/import procedures, be proficient in English, and possess excellent communication skills. The position requires 2-3 years of relevant experience in operations management, offering a dynamic work environment in a rapidly growing sector.

Qualifications

• 2-3 years of experience in logistics or operations management.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with IATA regulations and airline processes.

Responsibilities

• Manage air import, export, and cross-trade operations.
• Coordinate with airlines and customs.
• Prepare and process air freight documentation.
• Monitor shipment schedules and compliance.

Skills

Strong knowledge of air export/import procedures

Proficiency in English

Fluency in MS Office

Good communication skills

Coordination and time-management skills

Job description

Overview

Department: Air Freight, Operations

Experience: 2-3 years

Company Name: ISS Global Forwarding UAE LLC

Company Introduction: ISS Global Forwarding is a leading provider of logistics services, trusted by international organizations across industries for its expertise and sharp focus on customer service. ISS-GF’s presence in over 60 countries means an unmatched mix of global perspective and regional know-how that adds a decisive logistical edge to your business. For more information, please click here.

Role Overview

The Operations Executive is responsible for managing and coordinating all aspects of export operations to ensure timely and efficient shipment of goods for international clients. To oversee day-to-day operational and service-related issues. Provide feedback and action required. Escalate issues to the Air Freight manager that cannot be resolved in a timely manner.

Key Responsibilities

• Manage air import, export, and cross-trade operations from booking to final delivery.
• Coordinate with airlines, overseas agents, customs, warehouses, and transporters.
• Prepare, verify, and process air freight documentation (MAWB/HAWB, invoices, packing lists, COO, etc.).
• Monitor shipment schedules and provide status updates and pre-alerts to customers and agents.
• Monitor ETD/ETA with airlines, forwarders, and DNATA, and ensure freight has departed/arrived as per schedule.
• Ensure compliance with IATA regulations, airline requirements, and local customs laws.
• Update shipment details in freight management systems and maintain accurate records.
• Coordinate closely with sales, customer service, and finance teams to support smooth operations.
• Ensure timely and accurate billing in line with agreed timelines and adherence to KPI guidelines
• Proficient in Word, Excel, presentation tools, and internet use.

Key Attributes

• Strong knowledge of air export/import procedures and documentation.
• Proficiency in English (written and verbal). Additional languages may be advantageous.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
• Familiarity with IATA regulations and airline processes.
• Good communication, coordination, and time-management skills.
• To work under pressure and meet tight deadlines

Application

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