Admission Executive

Smartyca Kids Development Center; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

Smartyca Kids Development Center is looking for a proactive Admissions Student Relationship Executive in Abu Dhabi. This role involves managing enquiries, guiding parents and students on courses, and converting leads into enrollments.

The ideal candidate will have 1-4 years of experience in admissions or customer relationship roles. Strong communication, CRM knowledge, and a target-oriented mindset are essential for success in this position.

Qualifications

• 1-4 years of experience in admissions or customer relationship roles.
• Experience in service sales or education centers is preferred.
• Basic computer knowledge required.

Responsibilities

• Handle incoming calls and enquiries from prospective parents and students.
• Guide parents through course details and the enrollment process.
• Achieve assigned admission and conversion targets.

Skills

Strong communication skills

Customer service orientation

CRM knowledge

Follow-up discipline

Tools

Excel

Email

CRM systems

Job description

Job Summary

We are looking for a proactive and customer-focused Admissions Student Relationship Executive to manage enquiries, guide parents and students on suitable courses and convert leads into enrollments. The role involves handling inbound and outbound calls, managing walk‑in enquiries, coordinating with academic teams across branches, and ensuring a smooth journey from lead enquiry to confirmed student admission. This position plays a key role in supporting student growth while achieving admissions and conversion targets.

Roles and Responsibilities

• Handle incoming calls, enquiries and online leads from prospective parents and students.
• Make outbound follow‑up calls to interested leads and enquiries.
• Understand customer requirements and recommend suitable courses and programmes.
• Guide parents through course details, schedules, fees and the enrollment process.
• Convert enquiries into confirmed admissions through structured follow‑ups.
• Achieve assigned admission and conversion targets.
• Welcome and assist walk‑in parents visiting the centre.
• Provide clear and professional course counselling.
• Coordinate student visits, demo sessions and registrations.
• Maintain strong relationships with parents and students to ensure an excellent customer experience from first enquiry to enrollment.
• Maintain accurate lead and admission records in the CRM system.
• Coordinate with trainers, academic teams and branch staff for scheduling.
• Track enquiry status and ensure timely follow‑ups.
• Support campaigns, events and promotional activities when required.
• Prepare basic daily or weekly enquiry and conversion reports.

Desired Candidate Profile

• 1–4 years of experience in Admissions, Telesales, Education Sales, or Customer Relationship roles.
• Experience in training institutes, education centres or service sales preferred.
• Strong communication and convincing skills.
• Comfortable handling telephone calls and walk‑in customers.
• Target‑oriented with good follow‑up discipline.
• Basic computer knowledge (CRM, Excel, Email).
• Positive attitude and professional appearance.
• Currently residing in Abu Dhabi preferred.