Administrator - Desk Side Services, AMT Asset Management Software at HCLTech

HCLTech; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

HCLTech in Dubai, United Arab Emirates, is seeking a full-time on-site Technical Support specialist to provide on-site and remote assistance across Windows, Mac OSX, Linux, iOS, and Android platforms. You will troubleshoot hardware and software issues, resolve connectivity problems, and assist with system configurations.

You will work with global IT specialist teams to support servers, networking gear, and related equipment, and you will use ServiceNow ITSM for incident management.

Qualifications

• Provide end-user technical support across Windows, Mac, Linux, iOS, and Android platforms, including troubleshooting, system configuration, connectivity resolution, and OEM warranty coordination.
• Servicenow as ITSM

Responsibilities

• Provide end-user technical support across Windows, Mac, Linux, iOS, and Android platforms, including troubleshooting, system configuration, connectivity resolution, and OEM warranty coordination.

Skills

Windows

Mac OSX

Linux

iOS

Android

Tools

ServiceNow ITSM

Job description

Full time on site position offers great opportunities for career growth.

Location: Dubai, AE.

Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.

Key Responsibilities

• Provide end-user technical support across Windows, Mac, Linux, iOS, and Android platforms, including troubleshooting, system configuration, connectivity resolution, and OEM warranty coordination.
• Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.

Skill Requirements

• Provide end-user technical support across Windows, Mac, Linux, iOS, and Android platforms, including troubleshooting, system configuration, connectivity resolution, and OEM warranty coordination.

Other Requirements

• Servicenow as ITSM