Warranty Administrator

Global; United Arab Emirates; On-site; AED 100,000 - 180,000; Full time

Job summary

Ali & Sons is seeking a Warranty Administrator to join their After Sales Services team in the UAE. The role focuses on timely processing of warranty claims, maintaining documentation, and ensuring compliance with manufacturer guidelines.

You will work with service teams to verify labor operations and parts, monitor KPIs, and support audits. The ideal candidate has 4+ years in warranty administration or after-sales operations, a diploma/degree in Automotive Technology, and strong English

Qualifications

• Minimum 4 years of relevant experience in automotive warranty administration or after-sales operations.
• Fluent in English; Arabic language skills are a plus.

Responsibilities

• Manage vehicle, parts and tire warranty claims with accurate processing and submission.
• Develop and maintain warranty procedures per manufacturer guidelines.
• Review claims and documents for accuracy and compliance with warranty terms.
• Monitor claim status and follow up on delays or rejections to minimize downtime.
• Maintain an accurate warranty database with up-to-date documentation.
• Prepare monthly warranty performance reports and related documentation.
• Coordinate with Service Advisors, Technicians, Parts and Accounts for smooth processing.
• Verify labor operations, parts and supporting documents against warranty requirements.

Skills

Warranty administration

MS Office

After-sales operations

English fluency

Education

Automotive Technology degree

Tools

Warranty software

Automotive service systems

Job description

Exciting Opportunity: Join Ali & Sons as a Warranty Administrator MG - FUJ

Are you detail-oriented, organized, and experienced in automotive warranty administration? Join Ali & Sons Motors – After Sales Services as a Warranty Administrator , where you’ll play a key role in managing warranty claims, maintaining accurate documentation, monitoring warranty performance, and ensuring compliance with manufacturer guidelines.

Key Responsibilities

• Manage vehicle, parts, and tire warranty claims, ensuring accurate and timely processing and submission.
• Develop and maintain warranty procedures in line with principal/manufacturer guidelines.
• Review warranty claims and supporting documents to ensure accuracy and compliance.
• Monitor claim status, follow up on pending or rejected claims, and take corrective action to minimize delays.
• Maintain an accurate warranty database and ensure all required documentation is properly updated and filed.
• Monitor warranty KPIs, including claim submission lead time and rejected claims.
• Prepare monthly warranty performance reports and claim documentation.
• Review job cards, warranty invoices, estimates, and related documents for accuracy.
• Coordinate with Service Advisors, Workshop Technicians, Parts, and Accounts teams to ensure smooth warranty claim processing.
• Verify labor operations, parts, and supporting documents against manufacturer warranty requirements.
• Maintain accurate system records and ensure timely data entry.
• Support warranty audits and provide required documentation when requested.
• Ensure compliance with company SOPs, manufacturer standards, and workplace requirements.
• Report technical or warranty-related concerns to the appropriate supervisor or Master Technician.
• Perform additional duties and responsibilities as assigned by the supervisor.

Role Purpose

To ensure accurate, timely, and compliant processing of automotive warranty claims while maintaining complete documentation, monitoring warranty performance, and supporting the Service and Workshop teams in delivering efficient after-sales operations.

What We’re Looking For

• Experience: Minimum 4 years of relevant experience in automotive warranty administration, after-sales operations, or a similar capacity.
• Education: Higher Diploma or Degree in Automotive Technology or any relevant discipline/Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good knowledge of MS Office and automotive service systems.
• Technical Knowledge: Good understanding of automotive warranty procedures, job cards, warranty claims, labor operations, parts, invoicing, and manufacturer warranty requirements.

Why Join Ali & Sons?

At Ali & Sons , we are committed to excellence, growth, and customer satisfaction. As part of a well-established and diversified business group in the UAE, you will benefit from:

• A professional environment focused on teamwork and development.
• Career growth opportunities within a reputable organization.
• Exposure to leading global automotive brands and manufacturer systems.
• A culture that values accountability, accuracy, and service excellence.