Admin and Operations Officer

RTC1 Recruitment Services; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

RTC1 Recruitment Services is seeking an Admin & Operations Officer for a full-time role in Dubai, UAE. You will manage daily cleaning operations, staff scheduling, client bookings, and administrative tasks to ensure smooth service delivery.

Ideal candidates will have 5+ years of combined admin and operations experience, strong communication skills, and proficiency in MS Office/Excel. The role requires hands-on coordination with staff and clients and effective problem solving.

Qualifications

• Minimum 5 years of combined administration and operations experience.
• Hands-on experience in staff scheduling and manpower deployment.
• Strong communication, problem-solving, and multitasking skills.
• Proficient in MS Office/Excel, email, and written communication.

Responsibilities

• Manage day-to-day cleaning operations, including staff scheduling, cleaner deployment, client bookings, job assignments, attendance, replacements, and last-minute changes.
• Coordinate with cleaning teams, drivers/supervisors, and customers to ensure timely service delivery and issue resolution.
• Handle administrative tasks including quotations, service confirmations, timesheets, invoices, client records, and reporting.
• Monitor materials, equipment, uniforms, and other operational needs while supporting manpower planning and daily operations reporting.

Skills

Staff scheduling

Manpower deployment

Client coordination

Multitasking

Communication

Tools

MS Office/Excel

WhatsApp

Job description

Position Title: Admin & Operations Officer

Employment Type: Full Time

Salary AED: Depending on experience and qualifications

Job Location: Dubai, UAE

About the Client:

A newly established professional cleaning services company delivering high-quality residential and commercial cleaning solutions across the UAE, catering to businesses and properties of all sizes.

Job Description:

• Manage the day-to-day cleaning operations, including staff scheduling, cleaner deployment, client bookings, job assignments, attendance, replacements, and last-minute operational changes.
• Coordinate directly with cleaning teams, drivers/supervisors, and customers to ensure staff arrive on time, services are completed properly, and operational issues are resolved quickly.
• Handle the administrative side of operations, including quotations, service confirmations, timesheets, invoices, client records, reports, documentation, and follow-ups.
• Monitor cleaning materials, equipment, uniforms, and other operational requirements while supporting management with manpower planning, service quality, customer complaints, and daily operations reporting.

Qualifications:

• Minimum 5 years of combined administration and operations experience preferably within a cleaning company.
• Must have hands‑on experience in staff scheduling, manpower deployment, client coordination, and daily service operations
• Strong communication, problem‑solving, and multitasking skills, with the ability to handle customers, field staff, schedule changes, complaints, and urgent operational issues independently.
• Proficient in MS Office/Excel, email, WhatsApp/business communication, reporting, and administrative documentation, with a practical and hands‑on approach to work.