ACES Specialist - Amazon Now Operations

Amazon UAE; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an ACES Specialist to support Amazon Now Operations in Abu Dhabi, UAE. The role focuses on improving operational processes, conducting audits, and ensuring compliance across Amazon Now stores, with a data-driven approach to identify gaps and implement corrective actions.

The ideal candidate will work with cross-functional teams to support new store launches, pilots, and ongoing performance monitoring, driving consistent

Qualifications

• 1 year experience in logistics, warehousing, or related operations.
• Fluent English communication (oral and written).
• Ability to analyze data and drive process improvements.

Responsibilities

• Support operational audits and standardization across Abu Dhabi stores.
• Identify process gaps and propose practical improvements.
• Coordinate corrective actions and monitor implementation of changes.
• Assist with new store launches and readiness checks.
• Provide on-ground support and communicate findings to stakeholders.

Skills

Operational excellence

Data-driven decision-making

Effective communication

Process auditing

Job description

ACES Specialist - Amazon Now Operations Job Snapshot - Role: ACES Specialist - Amazon Now Operations - Location: Abu Dhabi, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Process - Experience: 1 years - Job Type: Full Time - Work Arrangement: On-site Position Overview Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking an experienced ACES Specialist to support Amazon Ultra Fast Grocery (UFG) Operations and the Amazon Now business in Abu Dhabi, United Arab Emirates. The role focuses on operational excellence, process standardization, performance improvement, and compliance across Amazon Now stores in Abu Dhabi. As part of a newly formed organization developing innovative business models across the Middle East and North Africa (MENA), the ACES Specialist will help optimize store operations, identify process gaps, conduct operational audits, and implement practical improvements that strengthen service quality and delivery performance. The successful candidate will work closely with operational teams and stakeholders to improve processes, support new store launches, coordinate operational pilots, and ensure consistent implementation of established standards. This position requires strong analytical thinking, effective communication, operational problem-solving, and the ability to influence process improvements through collaboration and data-driven decision-making.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: Logistics and Supply Chain - Function: Process - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Support operational excellence initiatives across Amazon Now stores in Abu Dhabi.
• Review existing store operations to identify process gaps, inefficiencies, and improvement opportunities.
• Develop a detailed understanding of operational workflows and established process requirements.
• Recommend practical solutions to improve operational consistency and service performance.
• Coordinate the implementation of corrective actions addressing identified process issues.
• Support improvements that strengthen delivery performance and operational reliability.
• Monitor the effectiveness of implemented process changes.
• Promote continuous improvement through consistent application of operational standards.

Store Audits and Operational Compliance

• Conduct regular 4M audits across Amazon Now stores in Abu Dhabi.
• Perform 5S audits to assess workplace organization and operational discipline.
• Review store activities against established operational procedures and process standards.
• Identify areas of non-compliance and communicate findings to relevant stakeholders.
• Coordinate corrective actions to address audit observations.
• Monitor progress in resolving identified operational issues.
• Support consistent implementation of approved processes across store locations.
• Maintain a strong focus on operational readiness, process adherence, and continuous improvement.

Operational Performance Monitoring

• Monitor key operational metrics across assigned Amazon Now stores.
• Evaluate performance information to identify trends and operational concerns.
• Assess compliance with established store operating standards.
• Identify factors affecting delivery performance and operational efficiency.
• Use available operational data to support improvement recommendations.
• Communicate performance findings to relevant teams and stakeholders.
• Support corrective actions designed to improve operational results.
• Promote consistent performance monitoring and process accountability.

New Store Launch Readiness

• Support operational preparation for new Amazon Now store launches.
• Conduct readiness audits before scheduled store openings.
• Review operational processes and compliance requirements during launch preparation.
• Perform go-live compliance checks to assess readiness against established standards.
• Identify outstanding operational gaps that could affect launch execution.
• Coordinate with relevant stakeholders to address identified readiness concerns.
• Provide operational process support during new store launch activities.
• Help ensure new locations begin operations with consistent process standards.

Operational Escalation and Issue Resolution

• Provide on-ground operational support at Amazon Now sites across Abu Dhabi.
• Respond to operational escalations requiring process review or corrective action.
• Assess operational issues to identify underlying process gaps.
• Work with relevant teams to develop practical solutions.
• Coordinate corrective actions to support timely issue resolution.
• Communicate escalation findings and required actions to affected stakeholders.
• Monitor the implementation of agreed improvements.
• Support operational stability through effective problem-solving and process alignment.

Process Pilots and Project Launches

• Collaborate with stakeholders to plan operational pilots across Abu Dhabi stores.
• Support the introduction of new processes and operational projects.
• Coordinate with relevant teams to clarify implementation requirements.
• Identify operational considerations affecting pilot or project execution.
• Support process readiness before the introduction of new initiatives.
• Assist stakeholders during the implementation of approved process changes.
• Monitor operational feedback and performance outcomes following implementation.
• Contribute to improvements that support the development of Amazon Now operations.

Process Standardization

• Support consistent application of operational processes across Amazon Now store locations.
• Review process execution to identify differences from established standards.
• Communicate relevant process requirements to operational teams.
• Coordinate with stakeholders to improve alignment between store activities and approved procedures.
• Identify recurring compliance issues and recommend appropriate corrective measures.
• Support the implementation of standardized operational practices.
• Promote clear understanding of process expectations among affected teams.
• Contribute to reliable and consistent operational execution.

Data-Driven Operational Analysis

• Use operational data to identify performance gaps and improvement opportunities.
• Analyze available information to support practical operational decisions.
• Evaluate process performance against relevant operational metrics.
• Identify trends that may indicate recurring workflow challenges.
• Support evidence-based recommendations for corrective action.
• Communicate analytical findings clearly to relevant stakeholders.
• Apply operational insights to support process improvement activities.
• Encourage the use of performance information when evaluating operational changes.

Stakeholder Coordination and Communication

• Work collaboratively with store operations teams and relevant business stakeholders.
• Develop effective communication plans for operational process changes.
• Ensure affected teams receive clear information about process requirements and implementation activities.
• Coordinate discussions relating to audits, operational improvements, and new initiatives.
• Explain complex operational concepts in a clear and practical manner.
• Support alignment between stakeholders during process changes and project launches.
• Maintain effective written and verbal communication throughout improvement activities.
• Build collaborative working relationships that support operational excellence.

Change Implementation and Process Alignment

• Support teams in adopting new or improved operational processes.
• Communicate the purpose and requirements of process changes to affected stakeholders.
• Identify potential implementation challenges and recommend practical solutions.
• Encourage consistent adoption of agreed operational improvements.
• Coordinate with relevant teams to maintain alignment during change activities.
• Monitor operational outcomes following implementation.
• Provide feedback on process effectiveness and opportunities for further improvement.
• Contribute to a collaborative environment focused on innovation and operational performance.

Basic Qualifications

• Fluency in spoken and written English, including the ability to read and communicate effectively.
• At least 1 year of experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Experience communicating complex concepts effectively through written and verbal communication.

Preferred Qualifications

• Experience managing time efficiently and achieving individual performance goals.
• Ability to work effectively with internal teams, business partners, and customer-facing teams.
• Experience in logistics, distribution, or fulfillment processes.
• Experience resolving customer-related problems effectively.
• Ability to operate efficiently under pressure.
• Experience in software development is also considered under the preferred qualifications.

Required Skills and Competencies

• Operational excellence and process improvement.
• Amazon Now store operations support.
• Operational process auditing and compliance monitoring.
• 4M and 5S audit execution.
• Store process standardization.
• Operational performance analysis and metric monitoring.
• Process gap identification and corrective action coordination.
• New store readiness audits and go-live compliance checks.
• Operational escalation management and problem resolution.
• Logistics, distribution, and fulfillment process awareness.
• Process pilot coordination and operational project support.
• Data-driven decision-making.
• Operational change implementation.
• Stakeholder engagement and cross-functional collaboration.
• Effective written and verbal communication.
• Ability to explain complex operational concepts clearly.
• Time management and prioritization.
• Practical analytical thinking and problem-solving.
• Ability to work efficiently under pressure.
• Commitment to operational consistency and continuous improvement.

Amazon promotes an inclusive working environment that enables employees to contribute effectively and deliver strong results for customers. Candidates who require workplace accommodations or adjustments during the application, interview, or onboarding process can access Amazon 's recruitment accommodation guidance. Further information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed should contact their Recruiting Partner for additional assistance.

The ACES Specialist plays an important role in strengthening operational excellence across Amazon Now stores in Abu Dhabi. Through regular operational audits, performance monitoring, process standardization, corrective action implementation, and support for new store launches, the role contributes to improved store efficiency and reliable delivery performance. The position also supports Amazon Now 's continued development by helping operational teams implement practical improvements, maintain consistent processes, and successfully introduce new initiatives.

Amazon Ultra Fast Grocery Operations supports the development of fast delivery services designed to improve customer convenience and operational responsiveness. Within the Amazon Now business, the organization focuses on improving store processes, operational performance, and service reliability. The business is part of Amazon 's efforts to develop innovative operating models across the MENA region, with an emphasis on collaboration, practical problem-solving, and continuous operational improvement.