Account Manager, Travel Seller

TPConnects; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Job summary

TPConnects, a leading travel content aggregator and distribution Travel Tech company, is seeking an Account Manager, Travel Seller in Dubai. You will manage a portfolio of travel seller accounts, build trusted advisor relationships, and drive account growth through renewals and expansion.

You will collaborate with product, engineering, support, and delivery teams to align priorities, resolve issues quickly, and maximize business value for customers while maintaining exceptional service and a

Qualifications

• Bachelor's or Master's degree required or equivalent.
• 3–6 years of experience in Account Management, Customer Success, Client Services or Project Management, preferably in travel technology.
• Knowledge of travel distribution, GDS, TMCs, airlines, NDC or related travel technology solutions.
• Experience working with B2B customers.
• Previous experience in travel technology, airline, GDS or travel management company is advantageous.
• Experience supporting software implementations or technology projects is beneficial.

Responsibilities

• Travel Seller Accounts Ownership: Directly manage TPConnects' travel seller accounts and act as trusted advisor.
• Build and maintain multi-level relationships with stakeholders from ops teams to executives.
• Align internal cross-functional teams (product, engineering, support, operations) around customer priorities and commitments.
• Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.

Skills

Relationship building

Commercial mindset

Project coordination

Communication

Organization

MS Office

Confluence

Jira

Education

Bachelor's or Master's degree

Tools

MS Office

Confluence

Jira

Job description

TPConnects is a leading travel content aggregator and distribution Travel Tech company. We support airlines and travel agencies to distribute retail travel products through our solutions built on IATA’s New Distribution Capability (NDC) Standard. Our goal is to provide solutions that unlock retailing possibilities for the industry without the constraints of legacy systems. We have a vibrant, multi-cultural team and we celebrate and recognize our talents. We are headquartered in Dubai, UAE, with teams in Poland and other European locations.

AboutTheRole

The Account Manager, Travel Seller reports to the Senior Account Manager and is responsible for managing and growing a portfolio of TPC's travel seller accounts. This role focuses on building long‑term customer relationships, driving account growth, ensuring successful solution adoption, and delivering an outstanding customer experience.

You will work closely with Product, Engineering, Support, and Delivery teams and act as a trusted advisor to customers, while identifying opportunities to expand partnerships and maximise business value.

MainResponsibilities:

Travel Seller Accounts Ownership

• DirectlymanageTPC’stravel selleraccounts,actingasthepointofcontactandtrustedadvisor.
• Buildandmaintainstrongmulti‑levelrelationshipswithkeystakeholders,fromtheOpsteamtoexecutives.
• Aligninternalcross‑functionalteams(product,engineering,support,operations)aroundcustomerprioritiesandcommitments.
• Serve as the escalation point for complex issues, ensuring rapid resolution and protecting customer trust.

Commercial responsibilities

• Ownrenewals,commercialdiscussions,andaccountgrowthopportunitieswithinyourportfolio.
• Contribute to continuous improvement of account management processes and best practices.

Role Capabilities and Skills

• Abilitytobuildrelationshipswithbothoperationalteamsandseniorstakeholders.
• Commercialmindsetwithexperienceidentifyinggrowthopportunities.
• Strongprojectcoordinationandstakeholdermanagementskills.
• Excellentcommunication,presentation,andnegotiationskills.
• Highlyorganisedwithstrongproblem-solvingabilities.
• Tools knowledge: MS Office, Confluence, Jira.

Background expectations

• Bachelor'sorMaster'sdegree.
• 3-6 years of experience in Account Management, Customer Success, Client Services, or Project Management, preferably within the travel technology industry.
• Knowledgeoftraveldistribution,GDS,TMCs,airlines,NDC,orrelatedtraveltechnologysolutions.
• ExperienceworkingwithB2Bcustomers.
• Previous experience within a travel technology company, airline, GDS, or travel management company is an advantage.
• Experience supporting software implementations or technology projects is beneficial.