Account Manager – German Speaking

Comco EPP; Dubai; On-site; AED 100,000 - 134,000; Full time

Job summary

Comco EPP in Dubai seeks a German-speaking Account Manager to manage existing customers, follow up on quotations, and drive opportunities to orders.

You will communicate primarily in German with German-speaking customers and in English with international clients, maintaining CRM data in Odoo and coordinating with Key Account Management.

Qualifications

• Fluent German is required for speaking and writing.
• Fluent English is required for our international customers.
• Proven experience in inside sales, account management, or sales support in a B2B environment.
• Strong communication skills: clear, friendly, and reliable on the phone and in writing.
• Hands-on CRM experience and disciplined data maintenance.

Responsibilities

• Quotation Follow-Up & Conversion: Proactively follow up open quotations and clarify decision status, timing, budgets, and award status with the customer.
• Customer Care & Communication: Direct contact for customers via phone, email, and digital channels, mainly in German; provide fast, reliable responses.
• Existing Customer Management & Retention: Maintain regular contact with existing customers between projects and identify cross-selling opportunities.
• New Customer Support & Potential Analysis: Research and qualify target customers; initiate contact and hand over qualified prospects to Key Account Management.
• CRM, Opportunity & Data Management (Odoo): Maintain CRM data, document interactions, and ensure dashboard visibility for sales and management.

Job description

(Opportunity & Customer Development Support, Fluent German Required)

Job Type: Full-time, Monday to Friday (on-site)

Salary: Competitive fixed salary in the range of AED 9,000 – 12,000, depending on experience

Company

We are an engineering plastics manufacturer and technical partner based in Jumeirah Lakes Towers (JLT), Dubai, operating across Europe, the Middle East, and Asia. We supply high-performance thermoplastics in semi-finished and CNC-machined form to industrial customers in more than 30 countries.

We are looking for a hands-on, German-speaking Account Manager who combines active customer communication with strong sales discipline and structured CRM work.

This is an office-based sales role with a clear focus on customer communication, quotation follow-up, and customer development.

You will communicate mainly in German with our German-speaking customers and in English with our international customers. You will actively follow up on quotations, keep opportunities moving, and take ownership of customer communication in daily operations.

Job Description

As Account Manager, you hold a central operational sales role within our sales organization.

You are responsible for actively managing existing customer relationships in daily operations, following up on quotations, obtaining relevant customer information, and keeping all opportunities transparent in our CRM (Odoo).

You are the direct contact for our customers via phone, email, and digital channels. Communication is mainly in German, complemented by English for our international customers. You clarify decision status, actively develop quotations toward orders, and ensure that open customer matters are consistently followed up.

You work closely with Key Account Management, Inside Sales, and management, and act as an important interface between our customers and the internal organization.

Fluent German, sales orientation, proactivity, and consistent CRM discipline are not optional. They are essential for success in this role.

Your Responsibilities

Quotation Follow-Up & Conversion

• Proactive follow-up of open quotations
• Clarifying decision status, timing, budgets, and award status with the customer
• Actively following up quotations with the objective of converting them into orders
• Documenting reasons for won, lost, or postponed quotations

Customer Care & Communication

• Direct contact for customers in daily operations via phone, email, and digital channels, mainly in German and additionally in English
• Fast, reliable, and solution-oriented responses to customer matters
• Structured forwarding of customer matters and tracking of open items until resolution

Existing Customer Management & Retention

• Regular active contact with existing customers between larger projects
• Recognizing additional needs, follow-up inquiries, and cross-selling potential
• Passing on relevant potential to the responsible Key Account Manager
• Ensuring that open customer matters are consistently followed up

New Customer Support & Potential Analysis

• Researching and qualifying target customers based on internal guidance
• Initial contact by phone, email, or digital channels
• Handing over qualified prospects to Key Account Management
• Supporting the preparation of trade fair and campaign contacts

CRM, Opportunity & Data Management (Odoo)

• Maintaining customer, contact, quotation, and opportunity data in Odoo CRM
• Documenting customer contacts, conversation content, and next steps
• Maintaining reminders, status information, and open tasks
• Ensuring the CRM is the central and reliable information source for sales and management
• Regular feedback to Key Account Management and management on open quotations, customer reactions, and opportunities

Your Requirements

• Fluent German required (spoken and written), as customer communication is mainly in German
• Fluent English required for our international customers
• Proven experience in inside sales, account management, or sales support in a B2B environment
• Strong communication skills: clear, friendly, and reliable on the phone and in writing
• Hands-on CRM experience and disciplined data maintenance
• High level of structure, proactivity, and follow-up consistency
• Technical understanding or industrial background is an advantage

This is not a coordination-only position and not a passive administrative role.

This position requires fluent German. Applications without German language skills cannot be considered.

We are explicitly looking for candidates who:

• Pick up the phone and follow up consistently
• Take ownership of open items until they are resolved
• Work in the CRM daily, not occasionally
• Actively develop quotations toward orders
• Full-time position, Monday to Friday (on-site)
• Fixed salary in the range of AED 9,000 – 12,000, depending on experience
• Modern office environment in JLT, close to metro access
• Long-term role with clear responsibility and development potential