Back Office Sales Administration

Comco EPP; Dubai; On-site; AED 81,000 - 97,000; Full time

Job summary

Comco EPP in Dubai is seeking a Back Office Sales Administrator to manage the complete inquiry-to-order process in our ERP system. This is a structured, technical sales administration role, not account management or field sales, based on-site in JLT.

You will take inquiries, review technically, obtain supplier quotations, prepare calculations and customer quotations, and process orders through to purchasing.

Qualifications

• ERP knowledge and experience in article/master data maintenance are essential.
• Hands-on experience across the full inquiry-to-order cycle is highly preferred.
• An engineering education is a strong advantage for this technical role.
• Fluent English; German is a plus but not mandatory.

Responsibilities

• Handle complete inquiry-to-order processing in the ERP system.
• Research, create articles, neutralize drawings, and prepare supplier quotations.
• Finalize quotations, obtain approvals, and issue to customers.
• Create and release sales orders for material planning and purchasing.
• Maintain delivery dates, handle complaints, and ensure data integrity.

Skills

ERP knowledge

Order processing

Technical inquiry review

Attention to detail

Microsoft Excel

Education

Engineering degree or technical education

Tools

ERP system

Microsoft Excel

Job description

(Inside Sales & Order Processing, Strong ERP Experience Required, Engineering Background Preferred)

Job Type: Full-time, Monday to Friday (on-site)

Salary: Competitive fixed salary from AED 8,000 per month, depending on qualifications and experience

Company

We are an engineering plastics manufacturer and technical partner based in Jumeirah Lakes Towers (JLT), Dubai, operating across Europe, the Middle East, and Asia. We supply high-performance thermoplastics in semi-finished and CNC-machined form to industrial customers in more than 30 countries.

We are looking for a highly skilled, detail-oriented Back Office Sales Administrator who can run the complete inquiry-to-order process in our ERP system.

This is not an account management or field sales role.

This is a structured technical sales administration role at the core of our sales operations.

You will take over customer inquiries, review them technically, obtain quotations from suppliers, prepare calculations and customer quotations, and process incoming customer orders through to internal material planning and purchasing.

Job Description

As Back Office Sales Administrator, you are responsible for the complete processing chain from customer inquiry to confirmed order.

You take over incoming customer inquiries, review them technically, and create them in our ERP system. You research and create articles, neutralize customer drawings, prepare supplier quotation requests, review incoming supplier quotations, and prepare the calculation.

You finalize the customer quotation, obtain the required internal approval, and submit it to the customer.

Once the customer places an order, you review the purchase order against our quotation, create the sales order accurately in the ERP system, and release it for internal material planning and purchasing. The Purchasing team then takes over the actual supplier ordering process.

You maintain delivery dates, handle complaints, and keep the system clean and accurate at all times.

Strong hands-on experience across the complete inquiry-to-order cycle, from technical inquiry review and supplier quotation requests through calculation, quotation, and order processing, is highly preferred. A technical foundation such as an engineering education is a strong advantage.

Precision, process reliability, and a structured working style are not optional. They are essential for success in this role.

Your Responsibilities

Inquiry Intake & Technical Review

• Taking over incoming customer inquiries and reviewing them technically
• Ensuring all relevant information is complete and accurate (items, quantities, delivery dates, specifications)
• Creating inquiries in our ERP system

Article Management & Drawings

• Researching and creating articles in the ERP system
• Neutralizing customer drawings for supplier quotation requests
• Maintaining article and master data with correct prices, conditions, and specifications
• Preparing and sending quotation requests to appropriate suppliers
• Providing suppliers with the required technical specifications and neutralized drawings where necessary
• Reviewing incoming supplier quotations for prices, quantities, specifications, lead times, and commercial conditions
• Clarifying missing or inconsistent information with suppliers
• Preparing the commercial calculation as the basis for the customer quotation

Quotation Preparation & Submission

• Finalizing customer quotations based on calculation and customer requirements
• Obtaining the required internal approval before submission
• Submitting quotations to the customer and following up on open points

Order Processing & Handover to Purchasing

• Reviewing incoming customer purchase orders against our quotation
• Creating customer orders accurately in the ERP system and releasing them for internal material planning and purchasing
• Ensuring Purchasing receives all required supplier, pricing, technical, and delivery information for further execution
• Maintaining and tracking delivery dates

Complaints & System Quality

• Handling customer complaints and driving them to resolution
• Keeping the ERP system clean, accurate, and up to date at all times

Your Requirements

• Strong, well-founded ERP knowledge and experience in article and master data maintenance. This is a core requirement for this role.
• Strong hands-on experience across the complete inquiry-to-order cycle, from technical inquiry review and supplier quotation requests through calculation, quotation, and order processing, is highly preferred
• Engineering degree (e.g. Mechanical, Industrial, or related field) or a strong technical education is preferred
• Several years of experience in inside sales, order processing, or back-office sales administration
• Experience with supplier quotation requests and evaluation
• Technical understanding of product structures, drawings, and specifications
• Exceptional accuracy and process reliability in handling sales and order-related tasks
• Proficiency in Microsoft Office, particularly Excel
• Independent, structured, and detail-oriented working style
• Fluent English required; German is a plus but not mandatory

This is not a coordination-only position.

We are explicitly looking for candidates who:

• Work hands-on in the ERP system every day
• Can run the full cycle from inquiry to quotation to order
• Maintain data and drawings with precision, not approximately
• Take ownership of open items until they are resolved
• Full-time position, Monday to Friday (on-site)
• Fixed salary from AED 8,000 per month, depending on qualifications and experience
• Modern office environment in JLT, close to metro access
• Long-term role with clear responsibility and development potential