Project Account Manager

Heidi Chef Solutions LLC; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Benefits offered by this job

Visa and medical insurance

30 days annual leave

Training and professional development

Performance-based incentive plan

Job summary

Heidi Chef Solutions LLC in Dubai seeks a Projects Account Manager to own a portfolio of strategic, recurring project customers across the UAE. The role blends account management with commercial closure, driving proposals, negotiations and deal closure with a focus on profitable project business.

You will manage the CRM daily, coordinate with delivery and technical teams, and build lasting customer relationships while meeting targets set with senior leadership.

Qualifications

• 3 to 5 years of account management or project sales experience in IT/AV/ELV or systems integration.
• Strong negotiation and closing skills across proposals and deals.
• Proven ability to manage multi-step sales cycles from qualification to closure.
• Excellent relationship-management and communication for proposals and stakeholder management.
• Disciplined CRM and record-keeping habits.
• UAE driving licence preferred.

Responsibilities

• Manage and grow a portfolio of strategic, recurring project customer accounts across the UAE.
• Take ownership of qualified opportunities at handover from the BDM and drive through proposal, negotiation and closure.
• Oversee proposals, commercial negotiations and deal closure for new and existing accounts.
• Identify expansion and repeat project opportunities within the current base to reduce attrition.
• Support new business growth alongside the BDM given the portfolio's strategic focus.
• Own account forecasting, next steps, margins, scope tracking and quarterly reviews.

Skills

Account management

Negotiation

Sales

Relationship management

CRM

Proposal development

Forecasting

Education

Degree in Business/Engineering/Marketing

Tools

CRM

Job description

Dubai, United Arab Emirates | Posted on 09/02/2026

The Projects Account Manager owns a portfolio of strategic, recurring project customers across the UAE. It is a hybrid role covering account management and commercial closure. The PAM protects and grows existing strategic relationships, and takes ownership of proposals, negotiation and deal closure, both for opportunities handed over from the Business Development Manager and for opportunities the PAM generates within the account base. The goal is simple: convert qualified opportunities into recurring, profitable project business.

What you will do:

• Manage and grow a portfolio of strategic, recurring project customer accounts across the UAE.
  
• Take ownership of qualified opportunities at formal handover from the Business Development Manager and run them through proposal, negotiation and closure.
  
• Manage proposals, commercial negotiations and deal closure across new and existing account opportunities.
  
• Identify and pursue expansion and repeat project opportunities within the existing customer base, reducing customer attrition.
  
• Support new business growth alongside the BDM, given the portfolio's strategic rather than high-volume size.
  
• Own commercial tracking for your accounts: forecasting, next-step management, margin and scope tracking, and quarterly account reviews.
  
• Keep the CRM accurate and current daily, covering opportunity ownership, handover records, customer notes, forecasts and next actions.
  
• Maintain a consistent cadence of qualified customer meetings, with targets agreed with the Sales Director.
  
• Work with the delivery and technical teams to ensure customer requirements are met and projects progress successfully.
  
• Build partner and customer relationships, representing the company at networking and customer engagement events.
  
• Perform other tasks as required from time to time.
  

Requirements

• Degree in Business, Sales, Marketing, Engineering or a related field.
  
• 3 to 5 years of relevant account management, project sales or business development experience, ideally in IT, AV, ELV or systems integration.
  
• Technical fluency in the solutions we deliver (IT infrastructure, audio visual, ELV and security systems) is highly valued: candidates who can hold their own in a technical conversation with clients and engineers will stand out.
  
• Demonstrated track record of managing commercial sales cycles from qualification through to closure.
  
• Strong commercial and negotiation skills, with a proven ability to take opportunities from qualification through proposal and negotiation to closure.
  
• Excellent relationship-management skills: able to develop, protect and grow strategic, long-term accounts.
  
• Excellent verbal and written communication for proposals, customer engagement and stakeholder management.
  
• Sound commercial judgement covering pricing, margin awareness and professional handling of negotiations.
  
• Disciplined CRM and record-keeping habits: accurate, timely, consistent.
  
• Strong collaboration across technical, delivery and finance teams.
  
• Proactive, target-driven, personally accountable for quota and commercial performance.
  
• Organised enough to run multiple strategic accounts and live opportunities in parallel.
  
• UAE driving licence preferred.
• Competitive salary with a performance-based incentive plan
  
• 30 calendar days of annual leave per year
  
• UAE employment visa and medical insurance
  
• Company-supported training and professional development
  
• A strategic, high-ownership role in a growing regional systems integrator (UAE, KSA, UK, Philippines, Thailand) with direct access to senior management