Account Manager

Knowledge E; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

A dynamic educational solutions provider in Dubai is seeking an experienced Account Manager to handle the Academic and Government sectors. The role involves building strong client relationships, managing accounts, and negotiating contracts. Candidates should have at least 3 years of experience in account management, exceptional communication skills, and a proactive problem-solving approach. If you enjoy working in a fast-paced environment and have experience with Salesforce CRM, this may be the right opportunity for you.

Qualifications

• 3+ years experience in account management.
• Exceptional verbal and written communication skills.
• Ability to handle complex negotiations and tricky situations.
• Independent, proactive and problem solver.
• Strong analytical skills and ability to see the big picture.
• Good analytical skills and big-picture thinking.
• Experience using Salesforce CRM.

Responsibilities

• Manage customer account management matters.
• Build and maintain strong client relationships.
• Negotiate contracts and close agreements.
• Forecast and track key account metrics.
• Collaborate with partners and manage expectations.
• Forecast and track key account metrics.
• Handle a large portfolio of products/solutions.

Skills

Account management

Communication skills

Teamwork

Negotiation

Problem solving

Analytical skills

Salesforce CRM

Tools

Salesforce CRM

Job description

Are you experienced in sales, with a client-centric mentality and looking to join a fast-paced environment? Look no further! We are hiring an Account Manager to handle the Academic and Government sector, based out of Dubai, UAE.

Working at Knowledge E, you’ll collaborate with a highly skilled subject matter specialists to shape the future of the global knowledge economy.

Being a part of the Knowledge E family means becoming part of something bigger: inspiring positive change in the world while growing in your career.

The role

This role focuses on maintaining and developing a healthy and productive relationship with providers and clients to achieve the company’s growth objectives.

Some of your duties will include:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements
• Develop trusted advisor relationships with key accounts across multiple touch points
• Collaborate closely with business partners and manage their expectations
• Handle a big portfolio of products/solutions彩神
• Forecast and track key account metrics

You are

A reliable team player with a doer attitude. You are able to communicate clearly and successfully manage internal and external expectations.

Minimum job qualifications

• 3+ years experience in account management
• Exceptional verbal and written communication skills
• Excellent team player
• Ability to handle complex negotiations and tricky situations
• Independent, proactive and problem solver
• Strong analytical skills and ability to see the big picture
• Experience in using Salesforce CRM

Desired extras

• Experience of working in academic publishing