Account Manager

Talabat Holding; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Talabat Holding is seeking a results-driven Account Manager to lead partner relationships with restaurants and vendors on the Talabat platform, focusing on growth, retention, and service excellence.

The role will analyze sales and engagement data, present actionable insights, coordinate with Marketing, Logistics and Operations, and negotiate renewals while upholding SLAs and high partner satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 2-5 years of experience in Account Management, Sales, or Partner Success.
• Experience in food tech, FMCG, or e-commerce is a plus.
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Must be living in or willing to relocate to Abu Dhabi.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Responsibilities

• Build and maintain strong long-term relationships with restaurant and vendor partners.
• Analyze sales, operational, and engagement data to identify improvements in menu performance, pricing, promotions, and delivery logistics.
• Identify growth opportunities within the portfolio and upsell services.
• Collaborate with internal teams (Marketing, Logistics, Operations) to address partner needs and resolve issues.
• Negotiate and renew commercial agreements and ensure SLA compliance and operational standards.

Skills

Analytical skills

Data dashboards

Excel

Google Sheets

Communication skills

Negotiation

Interpersonal skills

Self-starter

Education

Bachelor's degree in Business/Marketing or related field

Tools

Excel

Google Sheets

Job description

Partner Relationship Management

Build and maintain strong long-term relationships with existing restaurant and vendor partners Ensure high partner satisfaction and retention through proactive communication support and service excellence Serve as a trusted advisor providing partners with insights that support their business growth on the platform

Data-Driven Consulting

Analyze sales operational and engagement data to identify areas for improvement in menu performance pricing promotions and delivery logistics Share actionable recommendations based on performance metrics to drive revenue and efficiency Conduct regular business reviews to align on results opportunities and growth plans

Account Growth amp Optimization

Identify growth opportunities within the portfolio upsell services suggest cross-promotions and improve partner performance Support partners in optimizing content e g menu structure images delivery times for better customer engagement and conversion Recommend and coordinate marketing campaigns and promotional offers to drive order volume

Cross-Functional Collaboration

Collaborate closely with internal teams such as Marketing Logistics and Operations to address partner needs and resolve issues promptly Ensure smooth onboarding campaign execution and issue resolution for assigned accounts

Contract Management amp Compliance

Negotiate and renew commercial agreements to ensure a fair and strategic partnership Ensure partners comply with service-level agreements and maintain operational standards including delivery quality and availability

Qualifications

Bachelor's degree in Business, Marketing, or a related field. 2-5 years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus). Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights. *Must be living in or willing to relocate to Abu Dhabi* Excellent communication, negotiation, and interpersonal skills. Customer-first mindset with a strong focus on delivering value to partners. Self-starter with the ability to work independently in a fast-paced environment.