Account Manager

Serviceplan Group Middle East; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Serviceplan Group Middle East is seeking an Account Manager to manage day-to-day client relationships in Dubai. You will deliver projects, liaise with internal teams, and support growth through proactive account management.

The role emphasizes strong organizational and communication skills, ensuring campaigns align with client goals and industry best practices.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.
• 2+ years of relevant professional experience in Account Management.
• Experience coordinating cross-disciplinary teams and client organizations.
• Fluent in English and native language; additional language skills advantageous.

Responsibilities

• Maintain regular communication with assigned clients to manage expectations and provide updates on project status.
• Coordinate execution of marketing campaigns and projects, ensuring deliverables meet client requirements, timelines, and budgets.
• Develop understanding of client business goals to align marketing activities.
• Work with creative, strategy, media, digital, and production teams to ensure timely delivery.
• Monitor progress, identify risks, and implement solutions to maintain client satisfaction.
• Prepare clear reports and presentations on campaign performance and insights.

Skills

Account management

Client communication

Project coordination

Organization

Education

Bachelor's degree in Marketing/Communications/Business Administration

Job description

The Account Manager is responsible for managing day-to-day client relationships, ensuring the successful delivery of projects and campaigns, and acting as the liaison between clients and internal teams. This role focuses on maintaining client satisfaction, executing strategic plans developed by senior account leadership, and supporting business growth through proactive account management. The Account Manager combines strong organizational skills, communication abilities, and a keen understanding of marketing processes to drive client success and operational excellence.

Responsibilities

• Maintain regular communication with assigned clients to manage expectations and provide updates on project status.
• Coordinate the execution of marketing campaigns and projects, ensuring deliverables meet client requirements, timelines, and budgets.
• Develop a thorough understanding of client business goals to effectively align marketing activities.
• Work closely with internal teams, including creative, strategy, media, digital, and production, to facilitate smooth collaboration and timely delivery.
• Monitor project progress, identify potential risks or issues, and implement solutions to ensure client satisfaction.
• Prepare and deliver clear, concise reports and presentations for clients, including campaign performance and insights.
• Support the Account Director and senior account management in identifying growth opportunities within accounts and contribute to proposal development.
• Manage and reconcile account budgets and billing in coordination with finance departments.
• Ensure all client communications and documentation are accurately recorded and maintained.
• Assist in the development of campaign briefs, marketing plans, and other strategic materials as needed.
• Stay informed of industry trends and best practices to provide innovative recommendations.
• Uphold agency standards and comply with internal processes, legal requirements, and client policies.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.
• 2+ years of relevant professional experience in Account Management.
• Demonstrated ability to manage mid-sized accounts and coordinate project delivery.
• Experience working with multi-disciplinary teams and navigating client organizational structures.
• Fluent in the respective native language of the country and in English, written and spoken; additional language skills are advantageous.

About Serviceplan:

Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.

Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called "House of Communication".

Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.

Serviceplan’s vision is ÜberCreativity!

ÜberCreativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.

www.serviceplan.ae