ACCOUNT MANAGER

ThreatLocker Inc.; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ThreatLocker Inc. is seeking an Account Manager to drive retention and growth among its enterprise clientele in Dubai. The role is in-office in Dubai, requiring Arabic fluency and relationship-building with clients and partner agencies.

You will collaborate with the Account Executive, manage budgets, and lead communications for licensing and deployments. Travel within the GCC and ongoing product updates training are expected.

Qualifications

• Arabic speaking is mandatory.
• Minimum of 2 years of experience in account management.
• Proficient with Microsoft Office applications.
• Able to manage resources to support client marketing objectives within budget and timeline.
• Strong project management and ability to handle multiple programs.
• Excellent written and verbal communication; strong presentation skills.
• Ability to influence internal and external stakeholders.
• Interest in sales and learning new technology; strong problem solving.

Responsibilities

• Collaborate with Account Executive and internal teams to align with objectives, budget, and schedule.
• Maintain direct client relationships through regular meetings.
• Prepare client communications detailing purpose, rationale, needs, and due dates.
• Support in pre-sales and deployment of licenses; coordinate with Solution Engineers.
• Lead pricing, invoicing, and budgeting processes; assist with contracts and amendments.
• Coordinate with Operations and Sales on client/partner issues and questions.
• Track client metrics to identify success, issues, and growth opportunities.
• Travel across GCC markets to meet customers and discuss product expansion.
• Advise clients on product updates and features; provide appropriate training.
• Act as ThreatLocker ambassador and escalate issues to ensure resolution.

Skills

Account management

Client relations

Project management

Communication

Presentation skills

Budget management

Travel readiness

Tools

Microsoft Office

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ACCOUNT MANAGER

Full Time AE

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.

The role will be based in Dubai and is an in-office position.

JOB SCOPE

ThreatLocker's Account Manager is responsible for, but not limited to:

• Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule.
• Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings.
• Creating client communications relating to purpose, rationale, needs, and due dates.
• Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Leading communications efforts with Solution Engineers on reporting on secured licenses.
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders.
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners.
• Tracking client/partner metrics to understand their success, issues, and growth opportunities.
• Travelling accross target GCC Markets to meet with customers, acquire feedback on partnership success, maintain strong relationships and discuss product expansion within accounts.
• Consulting with clientele on product updates and features, and training appropriately.
• Acting as an ambassador of ThreatLocker’s mission, brand, and product.
• Escalating customer issues through technical channels,management,and other avenues to ensure issue resolution is reached.

REQUIRED QUALIFICATIONS

• Arabic Speaking is Mandatory
• Minimum of 2 years of experience in account management
• Proficient in Microsoft Suite applications (i.e. Excel, Word, PowerPoint)
• Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline
• Strong project management skills with the ability to manage multiple programs simultaneously.
• Excellent communication skills- both written and verbal; strong presentation skills and ability to identify root causes
• Strong interpersonal skills and the ability to influence external/internal stakeholders
• Passion for sales and learning new technology.
• Strong analytical skills and keen ability to problem solve
• Highly motivated, goal oriented and self-starter

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.