5-Star Spa Concierge: Elevate Guest Experience

Mandarin Oriental Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

MOstay program

Wellbeing program

Retirement plans

Staff accommodation

Duty meals provided

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Spa Concierge to join our Spa & Wellness team. Based at Wasl Tower, you will book treatments, explain services to guests, and check guests in and out professionally.

You will support spa operations, handle reception and retail, greet guests warmly, manage schedules and guest records, and strive to deliver exceptional guest experiences. English communication is essential; Arabic is a plus.

Qualifications

• Strong customer service experience required.
• Good verbal and written English communication.
• Hotel experience is preferred in luxury environments.

Responsibilities

• Handle spa treatment bookings and guest queries.
• Explain services and upsell products.
• Perform POS transactions and retail sales.
• Check guests in and out professionally.
• Support spa operations including reception and lounges.
• Maintain cleanliness and organization in all spa areas.

Skills

Customer service

English communication

Interpersonal skills

Computer literacy

Education

Senior secondary education

Tools

POS systems

Job description

Mandarin Oriental Downtown, Dubai is seeking a Spa Concierge to join our Spa & Wellness team. Based at Wasl Tower, you will book treatments, explain services to guests, and check guests in and out professionally.

You will support spa operations, handle reception and retail, greet guests warmly, manage schedules and guest records, and strive to deliver exceptional guest experiences. English communication is essential; Arabic is a plus.