Spa Concierge

Mandarin Oriental; Dubai; On-site; AED 78,000 - 100,000; Full time

Benefits offered by this job

Accommodation

Transportation provided

Duty meals

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Spa Concierge to join our Spa & Wellness team. Based at the hotel, you will manage spa bookings, explain services to guests, and support reception and retail activities with professionalism.

You will deliver warm, personalized service, uphold luxury hotel standards, and communicate effectively in English; Arabic language skills are a plus. Prior experience in a 5-star property in the Middle East is preferred.

Qualifications

• Minimum 1 year of experience in a service environment.
• Experience in a 5-star hotel and/or Middle East region is an advantage.
• Excellent English communication skills (written and spoken) required.
• Good computer skills are essential.

Responsibilities

• Handle spa bookings and guest inquiries, ensuring accurate POS transactions.
• Explain spa services to guests and upsell treatments and retail products.
• Assist with spa reception, retail, lounge areas and maintain cleanliness and organization.
• Provide warm and professional guest service, greeting guests and guiding them through their visit.
• Maintain guest records, emails and feedback systems and support events to meet sales targets.

Skills

Customer service

English communication

Arabic language (desirable)

Computer skills

Education

Senior school qualification

Hotel school preferred

Job description

Mandarin Oriental Downtown, Dubai is looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner. Spa Concierge reports to Spa Manager.

As a Spa Concierge, you will be responsible for the following duties:

• Follow all corporate and hotel policies, including the MOHG Code of Conduct, and comply with laws, regulations, and required standards (LQE, MOQA, Forbes).
• Support learning and development activities, uphold Safe, Sound and Sustainable practices, and follow the MOHG Social Media Policy.
• Protect guest and colleague confidentiality, use hotel systems appropriately, and avoid misconduct such as harassment or discrimination.
• Assist with all spa operations including reception, retail, tea lounges, and consultation areas, ensuring cleanliness and organization.
• Provide excellent guest service through warm greetings, spa tours, professional behavior, effective communication, and smooth guest experiences.
• Manage scheduling, sales, guest records, emails, and feedback systems accurately; support events and meet set sales targets.

As a Spa Concierge, We Expect From You

• Senior school qualification is required; hotel school graduates are preferred.
• Minimum 1 year of experience in a service environment is mandatory.
• Experience in a 5-star hotel and/or the Middle East region is an advantage.
• Good computer skills are essential.
• Effective verbal and written English communication is required (minimum intermediate); Arabic is desirable.
• Must have a mature, outgoing personality with strong interpersonal and customer service skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel.

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