Spa Concierge

Mandarin Oriental Group; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

MOstay program

Wellbeing program

Retirement plans

Staff accommodation

Duty meals provided

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Spa Concierge to join our Spa & Wellness team. Based at Wasl Tower, you will book treatments, explain services to guests, and check guests in and out professionally.

You will support spa operations, handle reception and retail, greet guests warmly, manage schedules and guest records, and strive to deliver exceptional guest experiences. English communication is essential; Arabic is a plus.

Qualifications

• Strong customer service experience required.
• Good verbal and written English communication.
• Hotel experience is preferred in luxury environments.

Responsibilities

• Handle spa treatment bookings and guest queries.
• Explain services and upsell products.
• Perform POS transactions and retail sales.
• Check guests in and out professionally.
• Support spa operations including reception and lounges.
• Maintain cleanliness and organization in all spa areas.

Skills

Customer service

English communication

Interpersonal skills

Computer literacy

Education

Senior secondary education

Tools

POS systems

Job description

Mandarin Oriental Downtown, Dubai is looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.

The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery.

Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, perform Point of Sales activities including retail and checking in and checking out all guests in a professional manner. Spa Concierge reports to Spa Manager.

As a Spa Concierge, you will beresponsiblefor the following duties:

• Follow all corporate and hotel policies, including the MOHG Code of Conduct, and comply with laws, regulations, and required standards (LQE, MOQA, Forbes).

• Support learning and development activities, uphold Safe, Sound and Sustainable practices, and follow the MOHG Social Media Policy.

• Protect guest and colleague confidentiality, use hotel systems appropriately, and avoid misconduct such as harassment or discrimination.

• Assist with all spa operations including reception, retail, tea lounges, and consultation areas, ensuring cleanliness and organization.

• Provide excellent guest service through warm greetings, spa tours, professional behavior, effective communication, and smooth guest experiences.

• Manage scheduling, sales, guest records, emails, and feedback systems accurately; support events and meet set sales targets.

As a Spa Concierge, weexpectfrom you:

• Senior school qualification is required; hotel school graduates are preferred.

• Minimum 1 year of experience in a service environment is mandatory.

• Experience in a 5-star hotel and/or the Middle East region is an advantage.

• Good computer skills are essential.

• Effective verbal and written English communication is required (minimum intermediate); Arabic is desirable.

• Must have a mature, outgoing personality with strong interpersonal and customer service skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel.

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