24/7 IT Field Support & Systems Specialist

Emirates Flight Catering

Dubai

On-site

AED 167,000 - 234,000

Full time

9 days ago

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Job summary

Emirates Flight Catering seeks an experienced IT Infrastructure Specialist to manage on-site support, ensuring uptime for desktops, servers, and applications. You will coordinate with end users and system administrators to maintain service delivery and resolve incidents efficiently.

The role requires a minimum of six years in a similar on-site IT position, proficiency with LAN/WAN, Windows admin, and strong reporting skills.

Qualifications

Bachelor's degree in Computer Science or equivalent is required.
Minimum 6 years of experience in a similar IT role on-site.
Strong knowledge of LAN/WAN, Windows admin, and diagnostics.
Experience with JIRA and MS Office for ticketing and reporting.

Responsibilities

Maintain round-the-clock IT service desk operations and support critical issues outside standard hours.
Ensure application uptime and smooth operation with end users and system admins.
Monitor tickets, resolve first-level escalations, and minimize downtime.
Collaborate with Cybersecurity to implement security controls and document procedures.