Production Supervisor jobs in United States
WFS Team Leader : Collections
Woolworths Financial Services
Support Team Lead - First Response
Pronel Personnel
Discover more opportunities than anywhere else. Find more jobs nowTrainee Store Manager — Lead Team, Optimize Stock & Service
JAM Clothing SA
Lead Landscaping & Irrigation Supervisor
Exceed HR and Recruitment
Assistant Store Manager - Lead Teams, Elevate Experience
Cash Crusaders
Connect with headhunters to apply for similar jobsStore Manager: Lead Teams, Drive Sales & Service
Cash Crusaders
Lead Dialysis Nursing Supervisor – Clinical Operations
Deka Minas (Pty) Ltd
1 X Team Leader - FTC 5 Months : Empangeni KZN
Rentokil Initial
Hardware Retail Manager: Lead Teams & Drive Growth
Brights Hardware
Automotive Service Manager — Lead Team, Drive Customer Care
Midas WADHWA
Senior Bookkeeper & Pastel Evolution Team Lead
Recruitment
Remote Customer Support Team Lead - Growth & Impact
Partech Partners
Credit Intelligence Team Lead — Strategic Analytics
Network Finance.
WFS Team Leader : Collections
Job summary
A leading financial services provider in Cape Town is seeking a Team Leader for Inbound & Non-Voice Collections. The ideal candidate will have at least 3 years of experience in retail collections and a strong proficiency in digital engagement platforms such as WhatsApp. This role focuses on enhancing customer experience and driving team performance in a hybrid operational model. Applicants should hold a Matric and preferable qualifications in Credit Management or Banking. Competitive compensation is offered.
Qualifications
- Minimum 3 years' experience in a retail collections environment.
- Lead experience in digital collections and non-voice engagement.
- Strong understanding of WFS products (ISC, PL, CC).
Responsibilities
- Lead and manage a team of Collections Agents.
- Drive team performance to exceed collection targets.
- Utilize non-voice platforms like WhatsApp and chatbots.
Skills
Education
Tools
Woolworths Financial Services | Full time
Cape Town, South Africa | Posted on 10/17/2025
WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.
Main Purpose
Team Leader – Inbound &Non-Voice Collections
We are seekingaforward-thinking and digitally savvy Team Leaderto guideourinbound and non-voice collections team, with a strong emphasisonWhatsApp and digital engagement channels. This role is ideal forsomeone who is passionate aboutenhancing customer experience,drivingearly intervention strategies, andleveraging AItoimprove collections outcomes—without relying solely on digital dashboards.
Key Responsibilities
- Lead and managea team of CollectionsAgents, ensuring daily operations run smoothly and efficiently.
- Drive performance andmotivationwithin the team to meet and exceed collection targets.
- Champion customer-centric approaches,ensuring interactions are empathetic, solution-oriented, and aligned withearly intervention principles.
- Utilize non-voice platforms(e.g.WhatsApp, SMS, chatbots) to engage customers effectively and innovatively.
- Explore and implement AI and Voice drivenstrategiesto optimize call handling, customer engagement, andpayment solutions.
- Support digital onboarding and training,ensuring team members are equipped to operate in a tech-enabledenvironment.
- Monitor and manage team performance,providing coaching, feedback, and development opportunities.
- Translate data insights into actionableplans, even without dashboard reliance, to improve team effectiveness andcustomer outcomes.
- Ensure compliancewith relevant legislation andinternal policies.
Minimum Qualifications
- Matric
- Minimum3 years’ experience in aretail collections environment, withleadership experience.
- Credit Management Diploma/Certificate would be advantageous
- Banking Diploma/Certificate in Banking would be advantageous
- Strong understanding ofWFSproducts(ISC, PL, CC).
- Experience invoice, digitalcollectionsandnon-voice engagement platforms.
- Passionate aboutteamdevelopment,customer care, andcontinuous improvement.
- Proficient inBI toolsandcapable ofleading with insight.
- Comfortable working in ahybrid operatingmodelwith a stable fibre connection.
- Role Contribution: Helping shape AI-supported, human-led collections
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.