Manager jobs in South Africa

Designation: PP0777 - Senior Consultant

Category: Health Consulting - OF2301

Posted by: Alexander Forbes

Posted on: 09 May 2025

Closing date: 16 May 2025

Location: Stellenbosch

The purpose of the job is to develop, implement, and monitor the healthcare strategy for clients, aligning with the Alexforbes Health approach. Responsibilities include ensuring client retention, providing high-quality service, identifying new business opportunities, and sharing industry developments with clients. The role involves coordinating relevant stakeholders, managing service consultants, and identifying growth opportunities.

• Manage medical scheme membership retention
• Drive new business growth in Gap and primary care memberships
• Ensure client satisfaction and maintain a customer-oriented approach
• Collaborate across AF Group divisions to deliver value
• Manage client relationships and provide consulting services
• Build strategic partnerships
• Ensure compliance with internal processes and industry regulations

• Manage profit and loss for services to clients, with approval from the Consulting Manager
• Maintain and grow the existing client base
• Handle invoicing for additional work outside the annual plan
• Identify opportunities for growth and cross-selling within clients
• Manage costs related to travel, accommodation, and other expenses
• Ensure quarterly income confirmation and timely client updates
• Notify management of expenses and any errors/omissions
• Manage wellness fund budgets accurately where applicable

• Build and maintain credible relationships with stakeholders
• Conduct client satisfaction surveys and audits
• Manage client expectations through regular communication
• Draft and present strategy reports as per SLAs
• Develop annual plans with clients and ensure service delivery
• Stay informed on legislative and industry changes and communicate their impact
• Handle client calls professionally and prepare client communications
• Manage billing statements, reconciliations, and Service consultant deliverables
• Report regularly to the Consulting Manager on client matters
• Assist the Consulting Manager with shared clients

• Ensure client data is properly stored and archived
• Monitor and resolve client queries and application forms
• Maintain and update client databases and communication materials
• Ensure invitations to events are sent timely and followed up
• Prepare customized reports for clients
• Save all client documents and correspondence on SharePoint
• Achieve high compliance audit ratings
• Manage client communications and meeting documentation
• Follow scheme protocols and update scheme-related data
• Maintain complaints and gift registers

• Contribute to business development and project initiatives
• Manage year-end projects, including communication, presentations, and reports

• Transfer skills and knowledge to Service Consultants
• Participate in performance appraisals and training
• Engage in continuous learning and self-development

• Bachelor’s Degree or equivalent, or a 3-year diploma
• 120 FAIS Credits (e.g., FPI, Wealth Management)
• Specific subjects: Long Term Category A, Short Term Personal Lines, and Health Benefits
• Regulatory Exam 1
• Minimum 3 years’ experience in Healthcare Industry
• At least 2 years’ experience in healthcare client consulting
• Knowledge of healthcare products and legislation
• Strong client management skills
• Valid driver’s license and willingness to travel
• CMS & FSB Registration