Case Manager

Urban Affairs Coalition; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A community service organization is seeking a Case Manager to support its new community antiviolence program. The role involves connecting individuals at high risk of gun violence to resources and providing assistance in navigating services. Ideal candidates should have experience in case management and strong communication skills. This full-time position includes a comprehensive benefits package, and the role is based in KwaZulu-Natal, South Africa.

Benefits

Medical, Dental, and Vision

Short-term Disability

Long-term Disability

Employee Assistance Program

Flexible Spending Accounts

Paid Time Off and 14 Paid Holidays

Qualifications

• Experience in case management or community service roles.
• Strong ability to connect individuals with resources.
• Familiarity with local community resources and services.

Responsibilities

• Staff the hotline and field inquiries from community members.
• Assist individuals in understanding and accessing available services.
• Follow up with clients to ensure they receive necessary support.

Skills

Community engagement

Resource navigation

Communication skills

Interpersonal skills

Job description

Department/Program: Youth Outreach Adolescent Community Awareness

The Youth Outreach Adolescent Community Awareness Program (YOACAP), is a program partner of the Urban Affairs Coalition (UAC). Our agency’s mission is to enhance the quality of life and health for Philadelphians through community-based and culturally competent interventions. Since 1989, we have addressed health concerns, workforce development, and life skills in low-income, underserved communities. Today, our mission has expanded to help youth and young adults learn job readiness skills, academic achievement, and experience using technology.

YOACAP is seeking a Case Manager for the organization’s new community antiviolence program. The program will connect individuals at high-risk of gun violence to resources using trusted community figures: Barbers. YOACAP will train barbers in West, Southwest and North Philadelphia to identify their clients who are at-risk of gun violence and have conversations with and connect them to YOACAP case manager or other services. In addition, YOACAP will expand slots in their building trades pre-apprenticeship program for individuals highly at-risk of engaging in gun violence.

Position Summary

The Case Manager will staff the hotline and field inquiries from barbers, community members and youth. The Case Manager will help youth and community members understand what programs and resources are available to them and assist them with navigating the process of obtaining services. While for some individuals, just being aware of a program or resource maybe sufficient, others may need one-on-one assistance with accessing services and overcoming barriers. For example, the Case Manager may help individuals complete online application, call agencies or organizations, or gather the necessary paperwork. If a young person is referred to YOACAP by a barber, family member, or other community members, the Case Manager will work with the youth and supporters to understand their needs and develop a plan to address barriers to receiving services. The Case Manager may enroll a young person in one of YOACAP’s existing programs or provide a warm referral to a partner organization. The Case Manager will also follow up with youth to ensure they are receiving services and address barriers as they arise.

Benefits

Full time benefits package including:

• Medical, Dental, and Vision
• Short-term Disability (STD)
• Long-term Disability (LTD)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• PTO and 14 Paid Holidays per year

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.