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Senior L3 Support Engineer — Cloud & Networking Expert
Résumé du poste
A reputable recruitment agency is seeking an experienced L3 Support Engineer to resolve complex technical issues and ensure service stability. This role involves leading major incidents, designing client infrastructures, and providing advanced support for cloud and networking technologies. Ideal candidates will have deep technical knowledge and prior experience in IT support roles. Competitive compensation offered in a dynamic working environment.
Qualifications
- Significant experience in an IT support or service desk environment, ideally within managed services.
- Proven ability to diagnose and resolve advanced technical issues.
- Strong background working with Microsoft 365, Azure, Active Directory and networking technologies.
- Demonstrated ability to manage escalated incidents and collaborate under pressure.
Responsabilités
- Resolve the most complex technical issues escalated from L2 teams.
- Own and lead P1 incidents, ensuring rapid response and clear communication.
- Assist in the design, deployment, and improvement of client infrastructures.
- Support overflow tickets and assist with critical incidents.
- Maintain detailed incident, change, and solution documentation.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.