Postes à Pietermaritzburg, United States

Are you a seasoned IT & Network Specialist ready to elevate your career in a dynamic, remote-first environment? We're seeking a proactive and self-motivated professional to lead and optimize our network and IT systems, ensuring top-tier performance and security while working UK hours.

What You’ll be Doing :

Dive into advanced technical troubleshooting for both Windows and Linux environments.

Proactively manage and fine-tune key cloud platforms such as Office 365 , Redstor , and Barracuda —supporting both internal and client systems.

Design and maintain detailed network schematics, ensuring accurate documentation is in place, shared and always up to date

Lead or assist in delivering infrastructure and cloud implementation projects, from planning through to execution.

Support the Department Head and play a key role in shaping the future of our IT department.

Research and propose new technologies and tools that can improve client solutions and system performance.

Regularly test failover systems to ensure rock-solid infrastructure uptime.

Be a reliable point of contact for client interactions—both written and verbal—with a friendly, solutions-first approach.

Flex your schedule when needed to meet client demands, including occasional evenings and weekends.

Who You Are :

A proactive, solutions-oriented IT professional with a strong grip on networking, operating systems, and cloud tech.

Confident in both independent work and team collaboration.

Passionate about technology, with a mindset of continuous learning and improvement.

Comfortable supporting clients in a fast-paced, remote-first environment.

What’s In It for You :

40 days of annual leave – because work-life balance matters.

A fully remote role with flexibility and autonomy.

A vibrant team environment that values innovation, respect, and growth.

The opportunity to work on meaningful, challenging projects that make a difference.

Minimum of 3 years experience in a 3rd Line Support role .

Certification in Computer Science, Information Technology, or a similar field is an advantage.

Strong knowledge of Windows and Linux operating systems, virtualisation technology, and cloud-based platforms, both endpoint and server.

Previous experience designing and configuring network infrastructures for medium to large-scale organisations.

Previous experience with server products from manufacturers like Dell, HP, or Lenovo.

Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.

Sound knowledge of networking concepts, including TCP / IP, DHCP, DNS, WAN, and FTTP / FTTC.

Demonstrated understanding of router, switch, and access point configurations and diagnostics.

Self-motivated with effective initiative and accountability to maintain the highest standards of support.

Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.

Proactive attitude to support and a desire to resolve issues before they become problems

Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.

Certifications such as MCSE, CCNA, or ITIL are highly desirable.

Work UK business hours (08 : 30 – 17 : 00 GMT / BST) with occasional flexibility for after-hours support.