Women'S Support Worker (Telephone)

Beyond The Streets; East London; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A UK charity focused on women's support is seeking a Women's Support Worker. The role involves providing phone-based holistic support for women with complex needs. Candidates should demonstrate strong communication skills, compassion, and a commitment to ensuring the safety and well-being of women. This position offers competitive pay and opportunities for personal development.

Benefits

5% employer pension contribution

Personal development allowance

Employee Assistance Programme

Qualifications

• Good understanding of working with vulnerable individuals.
• Commitment to quality, women-led support.
• Ability to communicate effectively and supportively.

Responsibilities

• Provide phone-based holistic support for women.
• Monitor and report changes in health or circumstances.
• Engage women to promote empowerment and independence.

Skills

Strong communication skills

Empathy and compassion

IT knowledge and computer skills

Motivational attitude

Job description

Line Manager :

Beyond Support Service Manager

Salary :

£30, per annum FTE (this includes London weighting)

Pension :

5% employer contribution (with statutory 3% employee contribution)

Contract : Permanent

Beyond the Streets is a UK charity with over 20 years' experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse.

We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.

Our 'Direct Work' is central to the organisation, and we are looking to recruit a new Women's Support Worker.

Taking a woman-centred approach, your role is to provide phone-based holistic support for women with complex needs who want support or to exit the sex industry.

We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.

This role will be part of a small team of support workers, and a service manager, who deliver a call and email-based case work system.

You will have frontline experience of working with individuals who experience multiple disadvantage.

This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry.

You will have a good understanding of working with vulnerable people and be aware of the need and processes around Safeguarding adults and children.

You'll be...

• Compassionate – communicate well with women using their chosen methods to support individuality
• Encouraging – promote empowerment and independence where possible & encourage women to achieve personal goals
• Supportive – provide support to ensure the safety & wellbeing of women using our services
• Observant – monitor & report any changes in health or circumstances of women as part of safeguarding their well-being
• Engaging – support women to engage in the local community where possible

Competitive pay

We offer competitive pay.

Career opportunities

– develop yourself and your career with a reputable national organisation in the VAWG sector

Personal development allowance

– to further your work‑based skills and knowledge

Cycle to work scheme

– tax free allowance to buy

Tech Buying Scheme

– spread the cost of personal technology equipment and homeware across 12 months via payroll

Travel season ticket loan scheme

– an interest‑free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work

Clinical supervision

– all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis

Blue light discount

– a well‑recognised national discount card scheme. For only £4.99 for two years' membership, the discounts are large, and widely accepted

Employee Assistance Programme (EAP)

– a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

You'll need...

• Good understanding of working with individuals with a variety of support needs, including social, emotional, physical and practical
• Commitment to providing quality, women‑lead support
• Strong communication and interpersonal skills including listening, reflecting, summarising and agreeing actions
• Patience, compassion, non‑judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you'll receive a structured induction and training plan, including access to all our in‑house paid training.

Genuine Occupational Requirement (GOR)

– Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

To apply :

• Please read our application pack and complete our standard application form both available via our recruitment platform. You can then upload these via this recruitment platform.

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